1. Home
  2. Cruise Reviews
  3. Norwegian Joy
Went on the Alaskan cruise on the newly refurbished Norwegian Joy. The ship has a very modern interior and from the first glance appears to be great. However, their lack of attention started to show quickly after embarkment. The biggest issue I had was the width of the hallways by the staterooms. Some floors, if you had gotten off in the wrong set of elevators, required you to walk through the stateroom hallways. This would be okay if the hallways were large enough to permit a wheelchair or walker, which in the Joy’s case they were not particularly when the housekeeping’s carts were scattered every forty feet. In the main areas the doors opened via a touch panel. I failed to see any consistent placement of these panels even on the double entry doors. There was some cool extras like go karts, mini golf, and laser tag. Unfortunately, there were no elevators to these floors making it difficult to accommodate parties with mobility disabilities. I looked forward to these attractions but refused to use them because of this deficiency. In addition, the embarkment and disembarkment days were handled poorly. Both boarding and leaving the ship had us joining multiple lines, had us leave the ship and badge back in only to leave the ship a second time, & because of the delays caused in the confusion many people ended up running to catch flights (including myself). The best thing about the Joy was their show Footloose. This is a great thing too since seeing the show meant we had to miss out on their main dance party. They had some trivia, but the cruise director and team lacked luster and the games fell flat most times. The Starbucks located in the atrium where most activity occurred was nice. In short, unless Norwegian decides to invest in training, the ship’s ergonomics, and time management; I would not suggest this ship. Alaska’s inside passage cruises are some of the best, but do yourself a favor and pick a better ship!

Needs Improvement

Norwegian Joy Cruise Review by CrushThatCruise

4 people found this helpful
Trip Details
  • Sail Date: May 2019
  • Destination: Alaska
  • Cabin Type: Balcony
Went on the Alaskan cruise on the newly refurbished Norwegian Joy. The ship has a very modern interior and from the first glance appears to be great. However, their lack of attention started to show quickly after embarkment. The biggest issue I had was the width of the hallways by the staterooms. Some floors, if you had gotten off in the wrong set of elevators, required you to walk through the stateroom hallways. This would be okay if the hallways were large enough to permit a wheelchair or walker, which in the Joy’s case they were not particularly when the housekeeping’s carts were scattered every forty feet. In the main areas the doors opened via a touch panel. I failed to see any consistent placement of these panels even on the double entry doors. There was some cool extras like go karts, mini golf, and laser tag. Unfortunately, there were no elevators to these floors making it difficult to accommodate parties with mobility disabilities. I looked forward to these attractions but refused to use them because of this deficiency.

In addition, the embarkment and disembarkment days were handled poorly. Both boarding and leaving the ship had us joining multiple lines, had us leave the ship and badge back in only to leave the ship a second time, & because of the delays caused in the confusion many people ended up running to catch flights (including myself).

The best thing about the Joy was their show Footloose. This is a great thing too since seeing the show meant we had to miss out on their main dance party. They had some trivia, but the cruise director and team lacked luster and the games fell flat most times. The Starbucks located in the atrium where most activity occurred was nice.

In short, unless Norwegian decides to invest in training, the ship’s ergonomics, and time management; I would not suggest this ship. Alaska’s inside passage cruises are some of the best, but do yourself a favor and pick a better ship!
CrushThatCruise’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Norwegian Joy price drops
250,000+ people have entered their email

Cabin Review

Balcony
Cabin BD
Smaller sized without ability to use walker through threshold. This was not a disabled room, so this may be our fault. The shower worked great and while the closet was trickier to use since it was right next to the bed, the scattered drawers throughout the room made up for it. I would not have more than 3 in a room.
Deck 15 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews