Norwegian Escape Review

Disappointing customer service

Review for Bermuda Cruise on Norwegian Escape
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DisappointedNYC
6-10 Cruises • Age 50s

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Sail Date: May 2019

The cruise experience was less than optimal. First the dining experience. The waiters could not get the orders correct, it was cold and not very tasty. Second, the customer service in the casino was terrible. Very few of the dealers engaged in any discussions. They were robots. The public restrooms were disgusting, not clean. Overall the service was average, not remarkable. Members of my family spent a lot of money on this cruise and the value was just not there.

The shows booked up immediately so it was a challenge to experience the ship shows. Advice to those book your shows early. Same with excursions. Several of these sold out fast. Last the bingo is a scam. They clearly had a nice turnout but the payouts for the games were significantly less than what they took it. I know they need to make money but they only paid out a fraction of what people paid for the games. I have been on several cruises and the experience as noticeably inferior on the NCL Escape versus other cruise ships.

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