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The cruise experience was less than optimal. First the dining experience. The waiters could not get the orders correct, it was cold and not very tasty. Second, the customer service in the casino was terrible. Very few of the dealers engaged in any discussions. They were robots. The public restrooms were disgusting, not clean. Overall the service was average, not remarkable. Members of my family spent a lot of money on this cruise and the value was just not there. The shows booked up immediately so it was a challenge to experience the ship shows. Advice to those book your shows early. Same with excursions. Several of these sold out fast. Last the bingo is a scam. They clearly had a nice turnout but the payouts for the games were significantly less than what they took it. I know they need to make money but they only paid out a fraction of what people paid for the games. I have been on several cruises and the experience as noticeably inferior on the NCL Escape versus other cruise ships.

Disappointing customer service

Norwegian Escape Cruise Review by DisappointedNYC

5 people found this helpful
Trip Details
  • Sail Date: May 2019
  • Destination: Bermuda
The cruise experience was less than optimal. First the dining experience. The waiters could not get the orders correct, it was cold and not very tasty. Second, the customer service in the casino was terrible. Very few of the dealers engaged in any discussions. They were robots. The public restrooms were disgusting, not clean. Overall the service was average, not remarkable. Members of my family spent a lot of money on this cruise and the value was just not there.

The shows booked up immediately so it was a challenge to experience the ship shows. Advice to those book your shows early. Same with excursions. Several of these sold out fast. Last the bingo is a scam. They clearly had a nice turnout but the payouts for the games were significantly less than what they took it. I know they need to make money but they only paid out a fraction of what people paid for the games. I have been on several cruises and the experience as noticeably inferior on the NCL Escape versus other cruise ships.
DisappointedNYC’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
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