My significant other and I just returned from the Boston to Bermuda cruise (5/3-5/10). We were on a Royal Caribbean cruise in December which we enjoyed very much but unfortunately we were very disappointed in the cruise on the Gem for several reasons. I purposely took notes so that I could let the customer relations department know about my first Norwegian experience. I do not believe you can fix something if you are unaware the problem exists.

• 5/4 during our first experience at the pool below the upper bar, it was a windy day and the trash from above was blowing down into the pool area (cigarette boxes, cups, wrappers). It would be one thing if someone was cleaning this up and on top of it but the trash sat there and accumulated the entire time we were at the pool. There were plenty of people standing at a table pushing spa products but nobody to pick up or sweep the area.

• We had a couples pedicure scheduled for the morning at 9:00am that we scheduled during our tour of the spa. Not one person mentioned to us there is a time difference and that we should adjust our phones accordingly. Although it may have been written someplace it was the next morning and we had no idea. The spa called us three or four times and we answered the phone but nobody said anything. We learned 10 minutes later the cord on the phone was broken and unless you held it a certain way the person on the other end could not hear you speaking. They told us that they could fit us in if we hurried. Read more