This was our seventh cruise. Five causes were on rye Carnival, and our sixth cruise was on the Celebrity Equinox to the ABC islands. The experience on the cruise ship on Equinox was so beautiful I didn't hesitate to book this cruise. I loved the idea of going to Bermuda and being for three days and two nights. This ship is beautiful; we had one f the new staterooms on Aqua class on deck 10. We were centrally located, had the most attentive service from our steward. Every crew member as amazing, The entertainment was incredible, the Blu restaurant was delicious, and the service was incredible.
I can't say enough about this ship or cruise line. We booked a private tour of the island then we went on a ship excursion called Harbor Nights which was excellent.
My only complaint was disembarkment, it was confusing and very crowded. Many of the passengers were from the Philadelphia area, New York City or New Jersey area and they chose to do the walk out. The ship never had people sign up and they have to scramble to open up a second exit. They did and solved the problem. Once was handled it went smoothly. The other problem was porter services at the terminal. Maybe they could have guest sign up for that before they leave the ship so people don't cut in front of you to get the help they need. We waited over twenty minutes before we left and struggled with our suitcases ourselves. Also guest services could be trained in what is available at the terminal so they could answer questions. The new app was helpful but caused problems with the one on the phone that may need to be tweaked and no on announced the time change when we returned, ship time was not adjusted... So that made it confusung, . We had to call guest services to he the correct time.,
This was one of the new cabins and our first time on Aqua class. The room had a lot of drawers of space for our belonging. We never felt cramped or crowded. The balcony was nice and we enjoyed using it when the weather permitted. Our steward went above and beyond.