This was our 5th cruise but our first MSC. We chose this cruise because it was a new ship and had many activities for our 2 boys (11&13). But did not know that there was an extra cost for zip lining, bowling or arcade room! We had the Aurea pkg, which was a higher end pkg that they do not provide any longer so there was a lot of confusion on board. From the moment we stepped onto the ship we encountered small issues but were annoying. Staff was very pushy as we took our first steps on board in regards to specialty dining and drink pkgs! and continued through out the week. Ship was very understaffed, private functions constantly held at the sports bar and we could not enter. sports bar only had 4 draft beer out of a list of 17!!! Some staff were rude, if you spoke Spanish or were European you were treated and served quickly. Ship was very crowded, poor service at bars. My boys were turned away at captains dinner night because they were not in long pants(nice dress shorts and button up dress shirt) we later found out people were at dinner wearing shorts and jeans! My boys were last ones served at bar for ordering pop because they were kids, only served quickly when I was present. We were on 14th floor with balcony, nice room but very small bathroom especially shower. Entertainment was a mishmash of dancing, singing and acrobatics...no real theme. Michael Jackson night was better. We witnessed someone in a scooter be denied access off ship because too difficult to visit Island....so wrong! as well they have no priority disembarkation protocol for wheel chairs, people just pushed forward to get off. Thermal spa was fantastic. Embarkation & disembarkation was quick only because we had priority in both. MSC you are a beautiful ship but boy do you have a lot of learning to do!!! we have decided to take a break from cruising and once we return it will Be ROYAL CARRIBEAN.