Zaandam Cruise Review by KarlS
- Sail Date: April 2019
- Destination: Canada & New England
- Cabin Type: Neptune Suite with Verandah
Spoiler Alert: We had a really nice cruise!
Embarkation & Disembarking: Getting on the ship in Fort Lauderdale was one of the most efficient and fast processes we’ve ever experienced. Even though we arrived a bit early for our posted boarding time, we were able to get right on the ship. A great start for our cruise. Disembarkation day was unusual. The St. Lawrence River was very high and overflowing its banks because of the combination of a late snow melt from the shoreline mountains together with recent heavy rains. That kept our ship from sailing from Quebec City to its final destination in Montreal because the ship couldn’t fit under a bridge between the two cities even at low tide. So we stayed moored in Quebec City overnight instead of moving on to Montreal. Holland America had to put all of us on coaches extra early on disembarkation day for the 3-hour ride to Montreal. We saw lots of flooding along the way to Montreal, but we arrived at the airport with minimal hassles. Good for Holland America, since they also had the nightmare of getting all of the incoming passengers transported from Montreal to meet the ship in Quebec City, too.
The ship: ms Zaandam is looking terrific for being nineteen-years-old. I’m not sure when she had her last major refit/refurb, but there was hardly any rust anywhere on her exterior, and the interior and outside public spaces looked great. No worn-out seats, carpets, railings, decks, pools, etc. Well done Holland America.
There was one surprise. On our first night, at 1:15 AM the ship’s emergency fire alarm blared loudly: “FIRE! Passengers remain in your cabins and await further instructions!”, which was given in that official loudspeaker voice we all heard at the mandatory lifeboats drill before we set sail. My wife and I could visualize all of the passengers and crew sitting bolt upright in their beds (like we did) waiting for the next announcement. Then there was a second announcement calling for the fire crew to report to a coded location. In another few minutes the captain came over the loudspeakers to announce the fire emergency was over. He said an unoccupied smoke-filled incinerator area had a detector that set off an alarm which was relayed to the ship’s bridge. The dispatched fire team discovered there was a fire in one of the incinerator’s “silos” (whatever that is), and the automatic steam fire extinguishers had quickly dealt with the problem. The captain apologized for the early morning “inconvenience”, said the crew had properly responded to the situation as they’d been trained, and then he said everyone could go back to sleep. He ended his speech by promising to give more information in his noon announcements later in the day (which he did). Passengers and crew had lots to talk about at breakfast, albeit sleepy-eyed.
Our cabin: Excellent. We were fortunate to be able to book a Neptune suite on deck 7. It had lots of daylight from the wall-to-wall windows, with enough room for a sofa sitting area. There were plenty of closets and drawers, fresh/clean fabrics, carpets, and soft goods, a king bed, a vanity area, a fully-furnished mini bar, a big verandah with table/chairs and two lounge chairs, an efficient air conditioner/heater that we could set to our preference, and a nice bathroom with a brand-new-looking Jacuzzi-style tub and a toilet that flushed every single time. (Yay!). Our cabin stewards were excellent. We were never in need of anything for the whole cruise. The Neptune Lounge, reserved for Neptune and Pinnacle suites guests, was just down the corridor. It was a great place to get a snack, coffee, check email, read, socialize a bit with other passengers, have a drink from the honor bar before supper, or ask either one of the two excellent Concierges for assistance with anything simple or complex around the ship. We were definitely spoiled with our Neptune suite.
Dining: Overall very good. The Pinnacle Grill (“PG”) was the single disappointment. Our incentive package included one PG supper which was to be scheduled at HAL’s discretion. At first we were surprised when we discovered our PG invitation/reservation was set for 7:00 PM on our departure/first day. After seeing “Pinnacle Grill 25% discount first night” coupons all over the ship when we boarded, though, we realized HAL must have a need to fill seats in the Pinnacle that first night, especially with those of us who had an incentive package visit. We’ve really enjoyed our Pinnacle Grill experiences as an upgrade/extra-cost treat on our prior HAL sailings, and that’s what we were anticipating this time, too. Unfortunately, it didn’t turn out that way. Although the room was nice, and the staff was friendly, the food wasn’t up to the “Wow!” quality we’d experienced before. Our filet mignon entrees were “okay”, but our side dishes weren’t served hot. That wouldn’t have been a problem if someone had come to check on us after our entrees were served, but nobody came back until our plates were being pulled at the end of our meal. It seemed as though the PG’s galley couldn’t keep up with what was required, which was surprising because the room was only half occupied when we were there. We politely thanked our servers as we left, but we never returned to the Pinnacle Grill for the remainder of our cruise for a supper (or for no-extra-charge breakfasts offered to suites guests). To be fair, the PG manager later heard of our experience that first night, and offered to comp us another supper to make up for it, but we chose not to return, mainly because we were more than happy with everything in the Main Dining Room.
“Open seating” for supper in the Main Dining Room (“MDR”) initially seemed to be problematic when we first tried to phone in a 6:00 PM seating request for the night after our Pinnacle Grill supper. “Unavailable” we were told. When we showed up at the MDR check-in desk on deck 4 at 6:00 PM that evening, though, we were immediately seated at a 2-person table as requested. Our server, assistant, wine steward, floor manager, and food that evening were all excellent. On our way out of the MDR after this first supper we asked if we could be seated at the same table at approximately the same time every evening. “Absolutely” was the response. We enjoyed our suppers at the same table with the same staff every evening after that. What a terrific time we had. There seemed to be something on the changing daily menu for each of us, but even when there wasn’t, we always had the “available every day” alternatives. Our server, assistant, and wine steward were cordial, professional, conversational, and happy every single supper. They certainly made us feel special and welcome. Well done, MDR.
The Lido Market was, well, a typical Lido. Always crowded, as anticipated on at-sea days, but even at breakfast and lunch on port days when we tried it. The food was good with a nice variety. There’s always the same passenger confusion on where to enter the buffet food service lines, but that’s to be expected. We enjoyed the made-to-order omelets and Belgian waffles at breakfast plus salads at lunch, and the soups and breads at lunch. The room seemed short-staffed for clearing tables and offering water/coffee/tea/lemonade/etc., but staff did their best. After a couple breakfasts here we decided to just awaken a bit earlier every morning, and we had really nice breakfasts served in the MDR.
On this cruise we didn’t take advantage of any of the several other places around the ship to get food, or try around-the-clock in-cabin service. Maybe next time.
Activities around the ship: We enjoyed most of the evening entertainment in the two-decks-high The Main Stage. Our MDR suppers were completed most nights in plenty of time for a leisurely stroll through the ship to the 8:00 PM shows. Get there before 7:30, though, if you want to easily find a pair of seats together. There was some of the usual, “These seats are saved” going on, with one person showing up to grab six or eight vacant seats together for their last-minute family/friends, but it wasn’t too bad. We didn’t make it to any of the well-attended lounges/clubs around the ship, although we did stop to enjoy the classical piano/violin duet one evening. Because we both brought our Kindles, after the evening entertainment in the main show room we instead read either in our cabin or in the Neptune lounge.
The weather: We anticipated two seasons, a warm beginning at our embarkation in FL, and getting cooler as we sailed north. On our second at-sea day the huge sliding dome cover over the Lido pool was closed for the remainder of the cruise. Then it turned really cold, (upper 30s F to low 40s F) and windy (20-25 mph) beginning with our first port call in Boston, but every day had clear blue skies and full sun. At each port there was at least one local who told us it was the first time they’d seen the sun in weeks. Only our last port call in Quebec City was rainy. Our seas weren’t overly active, but the winds did blow pretty hard a couple of times, which gave the ship a gentle rocking motion which we enjoy. One overnight there was heavy fog, which meant the ship’s loud fog horn boomed every few minutes for hours on end, but only that one night. We were so lucky with the weather on this cruise.
Ports and Shore Excursions: Holland America offered a good variety of (mostly-expensive) excursion choices in each port. We discovered beginning at our first port stop we were the very first cruise ship from any company sailing a US East Coast and Canada itinerary this “summer” season. That was both good and bad. The good: there were few crowds/tourists anywhere except for Boston, which is a busy city in any season, and in Bar Harbor it was really easy to find a warm jacket on winter clearance sale to wear on this cruise. The bad: everywhere other than Boston it was still “winter season”. That meant most store fronts and tourist/excursion sites were either still shuttered for the winter, were undergoing late-winter-delayed construction or just cleaning out the winter cobwebs and not ready for tourists, or they were significantly reduced to only a minimal operation compared to what was said to be available beginning in mid-May.
For us, Boston was a fun day with lots to see and do on our own with hop-on-hop-off trolley tickets we’d purchased before the cruise. Our Bar Harbor excursion was cancelled by Holland America, but that was okay with us because we’d been there before, and we enjoyed just strolling around the Norman Rockwell-like streets while stopping in one of the local pubs for a delicious lobstah roll. Halifax was a very long day due to our choice of a 7-hour coach excursion to Peggy’s Cove (beautiful but mostly closed for our less-than-an-hour stop), Lunenberg (also a beautiful waterfront village but still mostly closed for the season during our hour-long stop), and Mahone Bay (beautiful, too, but really closed during our forty-minutes stop). In Sydney we went to the restored Louisbourg fortress which was historically interesting, but disappointing because only three of the many buildings were open, and only a small handful of reenactors were around. We absolutely loved the Charlottetown/Prince Edward Island excursion for its drive through rolling hills, expansive farmers’ fields, and the Anne of Green Gables House stop. Quebec City was interesting even in the rain. On our walking excursion around both the old and new parts of the city there was a constant drone of loud construction and traffic noise, along with competing noise from other early-season tourist groups. It was impossible to hear our excursion guide, but it was still an interesting port stop.
Conclusion: If you’ve survived to the end of this too-long review, you’ve seen why overall we had another great cruise experience. Zaandam and her crew/staff were top notch, and this itinerary had interesting ports. Will we be more aware of the potential good and bad characteristics of a “shoulder season” cruise in the future? Yep. And we’ll certainly cruise with Holland America again. Cheers!
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Port & Shore Excursion Reviews
Bar HarborHAL cancelled our excursion. No big deal because we've been here before. Just strolled the Norman Rockwell-like streets and enjoyed a lobstah roll at a local pub.View All 448 Bar Harbor Cruise Port Reviews
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Quebec CityCould not hear the guide plus the "high tea" was a big disappointment. Do something else.View All 12,260 Quebec City Cruise Port Reviews
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