Good Cruise but major work needed on embarkation and disembarkation. The current processes while in port are cumbersome and lead to long lines and long waits to return to the ship. One of the re-embarkation security stations actually brought cruisers back on board in the middle of Crooners Bar. Security stations when returning to the ship are undermanned with the line stopping each time someone needed to be patted down since the person conducting the pat downs was also running the xray machines.
Customs review was a TOTAL DISASTER and no officers seemed to be managing the process. We were told to report at 10 a.m. but it was not until nearly 11 a.m. until we reached customs agents. There are only 3 agents for 3,200 customers. There did not appear to be anyone running the process and the process was a debacle at best. It is unfortunate that as one of the last events onboard the ship would be memory of the horrors of going through customs with ship personnel in total disarray.
Casino has heavy smell of smoking. Need to discontinue the cigar bar and repaint this area to get rid of the heavy scent of cigarettes and cigars. We normally use the casino but not this trip.
On the upside we found the cabin, dining room and other staff members to be a joy and greatly enhanced our experience. Our thanks to them.
Cabins are large and spacious