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I have cruised with Royal 10 times over the past 10 years and have been on a number of their ships including the sister ship Allure of the Seas. This cruise on Symphony was plagued with issues from poorly trained guest services employees to the bar staff and availability of little things like soda and straws. This ship is clearly trying to be eco conscious however is missing the mark BIG time... The rooms aren’t as clean and as fresh smelling then they were in the past. The shower water pressure is much lower vs. older ships. They have also resorted to providing paper straws (I have no issue with this) in a plastic disposable cup!!! What’s the point!? There were dozens of plastic cups in the water from the ones on the pier when you get back on the ship at a stop to all throughout Haiti... The general areas of this ship are often dirty and in some cases even smell... Finally I purchased the KEY for many of its benefits and unfortunately few of them actually worked. Most of the employees didn’t know much about it and resulted in few actual benefits received. Although a promising feature I would NOT RECOMMEND the Key on Symphony.

Cruised with Royal many times - this was way below expectations!!!!

Symphony of the Seas Cruise Review by Michealatthelambertfamily

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Trip Details
I have cruised with Royal 10 times over the past 10 years and have been on a number of their ships including the sister ship Allure of the Seas. This cruise on Symphony was plagued with issues from poorly trained guest services employees to the bar staff and availability of little things like soda and straws. This ship is clearly trying to be eco conscious however is missing the mark BIG time... The rooms aren’t as clean and as fresh smelling then they were in the past. The shower water pressure is much lower vs. older ships. They have also resorted to providing paper straws (I have no issue with this) in a plastic disposable cup!!! What’s the point!? There were dozens of plastic cups in the water from the ones on the pier when you get back on the ship at a stop to all throughout Haiti...

The general areas of this ship are often dirty and in some cases even smell...

Finally I purchased the KEY for many of its benefits and unfortunately few of them actually worked. Most of the employees didn’t know much about it and resulted in few actual benefits received. Although a promising feature I would NOT RECOMMEND the Key on Symphony.
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Cabin Review

Ocean View Balcony
Cabin 2D 10622
Stateroom attendant was excellent however the room was average and had permanent staining on the floors
Deck 14 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews