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What we liked : - Beautiful ship - Cabin is fine and was kept very clean, the cabin steward did a great job. - Disembarkation was very smooth, we were allowed to stay on board till around 10 o'clock which is appreciated. What we disliked : - embarkation was bad. We arrived around 13:00 and was not even allowed to get into the departure building and had to wait in the waiting area at the arrival hall (this is Southampton). They started to call for black card members to go to the departure building around 1400 and after that the rest of the passengers. So around 1415 all guests waiting at the waiting area went over to the departure building where a huge line formed. It took more than 45 minutes to go through this line which is totally not necessary if they would let you wait in the departure area when you arrive. -Food is bad, buffet food always only lukewarm and old (sitting there for too long )At first, we thought it was because we had late lunch, due to the bad embarkation process, we only got on the ship at around 1530 so quite late. Next day, we went at 1230 when the lunch started and the food was also cold or lukewarm. No matter what time you go there, food is just not warm. Breakfast is much better as sometimes you will get hot and fresh pastry items. Limited choices in the MDR and food quality is average at best. -We could not get our desired dining time(even we have booked the Fantastica experience). We went to see the restaurant manager on embarkation day but he would only get us on a waitlist and we never heard back from him. We prefer 1e sitting but was not able to get that and 2e sitting is just too late for us.(dining at 21:00 is just not our thing) -service is hit and miss. We did have an excellent server but we also encountered some very rude staff. (guest services, photo studio staff etc) We don’t expect service to the extreme but do expect to be treated friendly and courteous but it is not always the case. -Entertainment lacking. Shows were bad too, only 1 or 2 shows that was good, other than that just a singer or two singing a few songs. This is not what I expect to see in the theater every night. Lacking activities, there is not much to do on board. Just some dance lessons, stretch exercise and a trivia that is done in 5 languages. It's a pain to sit through that. Most people just sit in the different bars/lounges to listen to some music. Summary : I guess it is "you get what you pay for" but I do not feel we have paid a cheap price for this cruise so we do feel disappointed. If you have paid a bargain price then you may find things OK.

Disappointed

MSC Preziosa Cruise Review by Tinkerbell8

Trip Details
  • Sail Date: April 2019
  • Destination: Southern Caribbean
  • Cabin Type: Balcony Stateroom – Fantastica
What we liked :

- Beautiful ship

- Cabin is fine and was kept very clean, the cabin steward did a great job.

- Disembarkation was very smooth, we were allowed to stay on board till around 10 o'clock which is appreciated.

What we disliked :

- embarkation was bad. We arrived around 13:00 and was not even allowed to get into

the departure building and had to wait in the waiting area at the arrival hall (this is Southampton). They started to call for black card members to go to the departure building around 1400 and after that the rest of the passengers. So around 1415 all guests waiting at the waiting area went over to the departure building where a huge line formed. It took more than 45 minutes to go through this line which is totally not necessary if they would let you wait in the departure area when you arrive.

-Food is bad, buffet food always only lukewarm and old (sitting there for too long )At first, we thought it was because we had late lunch, due to the bad embarkation process, we only got on the ship at around 1530 so quite late. Next day, we went at 1230 when the lunch started and the food was also cold or lukewarm. No matter what time you go there, food is just not warm. Breakfast is much better as sometimes you will get hot and fresh pastry items. Limited choices in the MDR and food quality is average at best.

-We could not get our desired dining time(even we have booked the Fantastica experience). We went to see the restaurant manager on embarkation day but he would only get us on a waitlist and we never heard back from him. We prefer 1e sitting but was not able to get that and 2e sitting is just too late for us.(dining at 21:00 is just not our thing)

-service is hit and miss. We did have an excellent server but we also encountered some very rude staff. (guest services, photo studio staff etc) We don’t expect service to the extreme but do expect to be treated friendly and courteous but it is not always the case.

-Entertainment lacking. Shows were bad too, only 1 or 2 shows that was good, other than that just a singer or two singing a few songs. This is not what I expect to see in the theater every night. Lacking activities, there is not much to do on board. Just some dance lessons, stretch exercise and a trivia that is done in 5 languages. It's a pain to sit through that. Most people just sit in the different bars/lounges to listen to some music.

Summary :

I guess it is "you get what you pay for" but I do not feel we have paid a cheap price for this cruise so we do feel disappointed. If you have paid a bargain price then you may find things OK.
Tinkerbell8’s Full Rating Summary
Enrichment Activities
Value For Money
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Cabin Review

Balcony Stateroom – Fantastica
Cabin B2
Room is nice and spacious enough.
Ametista Deck Inside Cabins, Balcony Cabins

Port & Shore Excursion Reviews