We chose this transatlantic for its course towards copenhagen. this was our tenth or so ta and our second princess cruise. we read the reviews and expected a "deluxe ship".
we were driving from my home in palm beach county to port evergladesin a one way rental car. about 18 hours before embarkation we were notffied by princess email that embarkation would be drastically delayed due to a noro virus infestation onboard the previous carribbean cruise. A cdc observed cleanup was required before we would board. the guests were told to not epoect to enter the registration lobby until 3pm or later. the departure was soft as boarding was delayed as also mandatory safety drill. we were inconvenineced as our rental car agency closed early on sundal and would not be offering a shuttle to the ship at 3pm! we had to accept waiting at the port to get into the lobby. many were more inconvenineced flying in overnight to arrive in the morning into fll.
We arrived at the port to find that princess was allowing guests to come into the shed lobby and present their credentials. then we were to sit and wait for the notice to board. "hostesses" handed us numbers after registration which i noticed she favored some with low numbers and some with higher numbers. we got a 10 while other arriving after us got 3, 4 numbers which would be the order of entry onto the ship . one couple arriving 15 minutes after us sat next to us . They had an inside cabin on their first princess cruise and were given the early boarding number 3. i was annoyed as a returning cutomer to be given a 10! further i have a mobility problem and walk with a cane. at no time did princess or their agencies offer me any assistance with a wheelchair. I was aware that only those with motorized "amigos" got any assistance. we waited 90 minutes in the warm shed to be allowed to board. in over 25 cruises this was the second worse embarkation. (Our worse was we had been made to stand in the sun in Rio for 2 hours as our plane arrived too early for the cruise ine to board us.)
Our cabin was a category a balcony ( allegedly better than b,c,d,e,f,h,) . Not deluxe as it was small with only one desk chair and no place to sit together or share a meal except to sit on the bed to watch the tv. dekuxe cabins have a small sofa for seating. staff admitted they had removed a chair from the balcony cabins like ours as people fell over it as it crowded the cabin. description: small cabin with a refrigerator under the counter in the corner by the sliding glass door, desk-dressing table with desk chair. twin beds, one night talbe supporting the end of the desk the other between. Open closet with bar and hangers for about 20 garments and one tall drawer stack with a lockable safe. the small bath had sink with small shleves that dumped things on the floor, toilet and shower with curtain and slight lip to keepo water off the floor . "a" cabins are midship and low, best for transatlantic. most o deluxe balcony cabins were fore or aft not desireable for a ta if we got weather rocking. this was the smallest cabin we had experienced in 25 years. adequet but not luxury. the bathroom shampoo and bath scrub were in communal squirt bottles anchoredin the shower. the soap at the sink was replaced after a week of use by two people. towels were 2 per person and were thin and not luxury,they were less plush than the $3 towel at kohl's. only 2 bath towels was annoying. two lumpy pillows per bed was also alloted. beds were well used with troughs down the middle and gave uncomfortable sleep. The new trend to have a "duvet covered comforter as top sheep and comforter let us have a white sheeted bed as our style . not luxury. the steward did not provide a cover for the sheets for us to unpack our luggage as most "deluxe" cruises. no cover was in the room.
The guest bath robes which ar reserved online before sailing were frayed and well used and were so small neither of the adults could use them as they did not span our backs or middles. We used these sad robes as a throw for warmth when the cabin got cold. we would never wear such a ragged thing to the pool! there was no blanket in the room the life preservers were in place on the shelf in the closet and no extra supplies of pillow or blankets.
We use extension cords with surge protector in the two us 110 volt receptables on the desk top so we could charge our cell phones, lap top, cameras, etc. we did not use any high amp appliances. the hair drywer in the drawer is wired into the ship 220 volt system so is not moveable.
This was the saddest cabin in comparison to hal, celbrity, msc and norwegian.
Our cabin steward grace serviced the room twice a day. She was sometimes quite responsive to request such as please return our ice bucket and sometimes forgetful such as "wine glasses please". our room was kept fairly neat as we stow most everything except electronics.
Wonderful surprise. City provided complimentary roundtrip shuttle into downtown which we used twice in morning and afternoon with free wifi. at the tourist center and most of downtown. We visited three churches with major history during Sunday services. Quite illuminating. Downtown was well developed as second largest city in Denmark and largest chruches in Denmark