Celestyal Crystal Cruise Review by dteddoc
Had been on same ship to Cuba and enjoyed.Wanted to visit the Greek Isles. Ship only about 2/3 booked. Nice from standpoint of not crowded. Bad from standpoint 3 optional prepaid excursions cancelled for lack of enough participants. It was a hassle getting refund. Shore excursions said they couldn't credit our charge card immediately, yet they were able to bill charge card immediately for a substitute trip. Was told to expect refund 7-10 days post cruise. Didn't happen so I called and was told we were expected to go through our travel agent for refund, even though we booked the shore excursions directly on Celestyal website. Money has now been refunded, but a lot more hassle than necessary.
Food and entertainment were good. Some of the shore excursions were a bit disorganized, but it was the first cruise of the season.
Our bathroom smelled bad from the start of cruise and constantly leaked water under the sill of the shower, flooding the bathroom. We told the room steward. It was never fixed during the cruise. We should have been moved to another cabin since the cruise was not fully booked. I am rating shore excursions as poor due to management, even though most of the excursions themselves were OK.
dteddoc’s Full Rating Summary
Fine except for bathroom problems above.
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