This cruise was provided by Harrah's casino. This is my 1st time to board the Royal Princess. I did my pre-boarding process on line. On the day of my departure, i still have to stay in long lines. I observed some passengers were attended first who are not on the line. The ushers/usherettes did not provide any explanation why other passengers were provided special treatment as i see that they are not handicapped or need special assistance. Upon boarding, i went to my cabin and was surprised to see a very spacious room. My sister and i stayed in room A 516 on deck 12. Our room is so clean and have lots of space for my personal items. The bed is comfortable and have a high definition TV. Jovito, our cabin crew, greeted us with a big smile and asked if we need anything. He fixed our bed 2x a day and always leave chocolates for us to enjoy before bedtime. He always make sure that we have everything we need before he retire at night. Our dining experience is also excellent. Ian Virgenes is an amazing guy. He always make sure that we are happy and satisfied with the food and his service. He is an asset to your company. We always look forward to see him during breakfast on deck 16 and dinner at Concerto dining Room. I also want to acknowledge Karen, Freddie and so many others who made our dine in experience on deck 16 a memorable one. The food is excellent!
As i mentioned above, our cabin is clean, smells good and spacious. I've never stayed in a stateroom with so much space and cabinets for my personal belongings. Jovito, the cabin crew, made our stay very comfortable. he is very attentive to our needs. he is a great asset to your company.