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Around a week before our start date, NCL changed the itinerary by reducing the cruise from 12 to 10 nights and removing La Harve and Zeebrugge. A few days later it changed again adding La Harve and Zeebrugge again but removing the Azores and Portland. So before the cruise started we had to re-arrange travel and could only claims our expenses back after the start of the cruise. Once onboard a lot of the shows required everyone to book in advance and then queue up 30 minutes before the show starts. If you didn't manage to book in advance you had to queue even longer. The issue was there was no organisation of the queue, so people who hadn’t booked were in the wrong queue and vice versa. Once they decided to open the door to the theatre or headliners everybody needed their cruise card to be scanned, slowing down the process even more. The most stupid part of the process, is that it wasn’t for all shows. The shows that didn’t require booking as you may have guessed were very well organised and nobody had to queue at all. A plus point on the entertainment for us was duelling pianos at the Headliners bar and you didn’t need to book it. The food was generally quite good, but there were problems with service. Sometimes very slow then other times too quick, we had main meals arrive, while we were still eating starters, toast arrived after we had eaten breakfast and there are other examples. Two days before we left the ship, we informed customer services that we had a early flight and needed to leave early but the earliest time they would give us is 8.15 unless we paid them $72(55ish) to book a transfer to Southampton airport which is about 6 miles away and a £27 taxi ride. We started the leave the ship at 8.15, but didn’t get off until 9.15 and our flight was at 10.25. Despite the inadequacies of NCL we arrived at the airport at 9.40, 15 minutes after luggage drop off. But Southampton airport was great and we still managed to get our flight. Overall we enjoyed the cruise, but would have preferred the itinerary we originally booked, better organisation in the restaurants, no booking for any of the free shows and a guest services team that listened.

12 night transatlantic cruise (I wish)

Norwegian Getaway Cruise Review by bbsscj

1 person found this helpful
Trip Details
  • Sail Date: April 2019
  • Destination: Transatlantic
  • Cabin Type: Balcony Stateroom
Around a week before our start date, NCL changed the itinerary by reducing the cruise from 12 to 10 nights and removing La Harve and Zeebrugge. A few days later it changed again adding La Harve and Zeebrugge again but removing the Azores and Portland. So before the cruise started we had to re-arrange travel and could only claims our expenses back after the start of the cruise.

Once onboard a lot of the shows required everyone to book in advance and then queue up 30 minutes before the show starts. If you didn't manage to book in advance you had to queue even longer. The issue was there was no organisation of the queue, so people who hadn’t booked were in the wrong queue and vice versa. Once they decided to open the door to the theatre or headliners everybody needed their cruise card to be scanned, slowing down the process even more. The most stupid part of the process, is that it wasn’t for all shows. The shows that didn’t require booking as you may have guessed were very well organised and nobody had to queue at all.

A plus point on the entertainment for us was duelling pianos at the Headliners bar and you didn’t need to book it.

The food was generally quite good, but there were problems with service. Sometimes very slow then other times too quick, we had main meals arrive, while we were still eating starters, toast arrived after we had eaten breakfast and there are other examples.

Two days before we left the ship, we informed customer services that we had a early flight and needed to leave early but the earliest time they would give us is 8.15 unless we paid them $72(55ish) to book a transfer to Southampton airport which is about 6 miles away and a £27 taxi ride. We started the leave the ship at 8.15, but didn’t get off until 9.15 and our flight was at 10.25. Despite the inadequacies of NCL we arrived at the airport at 9.40, 15 minutes after luggage drop off. But Southampton airport was great and we still managed to get our flight.

Overall we enjoyed the cruise, but would have preferred the itinerary we originally booked, better organisation in the restaurants, no booking for any of the free shows and a guest services team that listened.
bbsscj’s Full Rating Summary
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Cabin Review

Balcony Stateroom
Cabin BD 10714
The largest bathroom we have ever had in a cabin. As always on cruise ships the TV stations were very limited. A small balcony, but worth having. As we were doing a trans atlantic cruise we were lucky that we had sun most of the day.
Deck 10 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews