Having cruised with Celebrity many times we are Captains Club Elite members. We have always found them to be the best cruise line having cruised with Cunard, Royal Carribean,and P&O. The staff were unhelpful and sometimes rude. The perks we were entitled to were usually waiting inside your cabin for you, but this time you had to ask for them if you wanted them. Needless to say Celebrity obviously needs them more then we did so we told them to shove them where the sun doesn't shine. Embarking was slow, luggage didn't arrive untill early evening and when it did one of the cases didn't belong to me. Balcony was wet,as were the chairs. Flakes of paint and dirty tissues left uncleared from previous cruise. Very mundane menu in main dining room, buffet boring and not enough seating on sea days. Smoke from the ships funnels came onto the balconies which we have never experienced before. No daily news sheet, lack of daytime activities. One free session of Bingo where the prize was a Celebrity Towel! A bottle of Stella lager was $16! Yes roughly£12. Bottle of house white wine $54. Have always recommended Celebrity but never again.
We complained at the the time to Guest Relations but it just fell on deaf ears. This is just my personal review of the cruise others may have a different view. But will never cruise Celebrity again. Not the Celebrity we once loved.