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We enjoyed the places of Port the cruise took, our cabin had a balcony and it was a very nice room, the food was poor and so was the service very unfriendly staff, made the ship experience very unpleasant. Having been on other cruise lines this was the worst experience as it is the service that plays a huge part of the cruising experience. Other than the places of Port i wouldn't taken this line. The only staff members that was pleasant were the cruise director Petra, she is wonderfully talented and the guest entertainer with the magic show was good. Service needs serious improvement especially guest relations they were quick to answer without hearing our questions. On board entertainment was very poor. My partner and i requested a board game and most of the pieces were missing. There is not much to do on a sea day onboard. We had someone do a lecture on upcoming ports it was honestly pathetic!! She showed us pictures and knew nothing about any port, most guests walked out while she spoke, the master chef quiz after her was very nice.

Average cruise

MSC Poesia Cruise Review by Cher9090

2 people found this helpful
Trip Details
We enjoyed the places of Port the cruise took, our cabin had a balcony and it was a very nice room, the food was poor and so was the service very unfriendly staff, made the ship experience very unpleasant. Having been on other cruise lines this was the worst experience as it is the service that plays a huge part of the cruising experience. Other than the places of Port i wouldn't taken this line. The only staff members that was pleasant were the cruise director Petra, she is wonderfully talented and the guest entertainer with the magic show was good. Service needs serious improvement especially guest relations they were quick to answer without hearing our questions. On board entertainment was very poor. My partner and i requested a board game and most of the pieces were missing. There is not much to do on a sea day onboard. We had someone do a lecture on upcoming ports it was honestly pathetic!! She showed us pictures and knew nothing about any port, most guests walked out while she spoke, the master chef quiz after her was very nice.
Cher9090’s Full Rating Summary
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