we chose this cruise as it was the only one going where we wanted to go, this said we should have heeded as our first trip on this ship was bad enough but, it has had a 'refit' boar ding was slow, on arriving in cabin the curtains, bed runner and cushions looked dirty , the bathroom had black gunk in areas around the bath, storage average. So off we go sail away party consisted of about 6 dancers around the pool singing and dancing to YMCA whoopie, going around the ship discovered the retractable roof has been out of action since December, maintainace being done was like having a lounger by a steel works. tried freedom dining such a shambles on the first night, went straight to fixed dining where service was very good, friendly after 2 days husband was ill not sure if food poisoning or the bug ended confinement for 8 days, only supposed to order from recommended recovery menu, ordered omelette which arrived with a cooked salad, complained appoligies given but no feed back hit bad weather force 8 as a consequence the bathroom was covered in black stuff which had come up through the drainage hole, where the retractable roof was open that end of the ship was a wind tunnel, freezing cold, food on the floor near pool were 2 stewards right by it chatting officer walks by says nothing, bars average, but slow entertainment rubbish my local has better, guest speakers one Sue Halderness (only fools and horses) brilliant other a criminoligst couldn't string two words together. no hot water for a day, toilet not working had to hand pump it for over a week, had coffee poured over my breakfast faulty pot, went to make appointment to get nails done had to wake up the receptionist from her sleep propped up on the computer screen, I now give up with this there is plenty more, so please if you are considering this cruise line avoid at all costs, in our case £6000 +

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Arcadia Cruise Review by packetsteamer

11 people found this helpful
Trip Details
  • Sail Date: April 2019
  • Destination: Europe
  • Cabin Type: Deluxe Stateroom with Balcony and Bath/Shower
we chose this cruise as it was the only one going where we wanted to go, this said we should have heeded as our first trip on this ship was bad enough but, it has had a 'refit' boar ding was slow, on arriving in cabin the curtains, bed runner and cushions looked dirty , the bathroom had black gunk in areas around the bath, storage average. So off we go sail away party consisted of about 6 dancers around the pool singing and dancing to YMCA whoopie, going around the ship discovered the retractable roof has been out of action since December, maintainace being done was like having a lounger by a steel works. tried freedom dining such a shambles on the first night, went straight to fixed dining where service was very good, friendly after 2 days husband was ill not sure if food poisoning or the bug ended confinement for 8 days, only supposed to order from recommended recovery menu, ordered omelette which arrived with a cooked salad, complained appoligies given but no feed back hit bad weather force 8 as a consequence the bathroom was covered in black stuff which had come up through the drainage hole, where the retractable roof was open that end of the ship was a wind tunnel, freezing cold, food on the floor near pool were 2 stewards right by it chatting officer walks by says nothing, bars average, but slow entertainment rubbish my local has better, guest speakers one Sue Halderness (only fools and horses) brilliant other a criminoligst couldn't string two words together. no hot water for a day, toilet not working had to hand pump it for over a week, had coffee poured over my breakfast faulty pot, went to make appointment to get nails done had to wake up the receptionist from her sleep propped up on the computer screen, I now give up with this there is plenty more, so please if you are considering this cruise line avoid at all costs, in our case £6000 +
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Cabin Review

Deluxe Stateroom with Balcony and Bath/Shower
Cabin DD E162
everything looks tired and feels dirty
  Arcadia Deck Plans