1. Home
  2. Cruise Reviews
  3. Norwegian Jewel
Norwegian really disappointed. I'll start with the positives. PRO'S: - Good sized bathroom and shower. No shower curtain sticking to you! - Decent food in the buffet, Garden Café - 2018 refurbishment of this ship makes it feel more modern - Good/modern Fitness Centre - Great shows And now the negatives, of which there were so many... CON'S: - TERRIBLE main dining room food and service. The worst dining room food I've had out of the 60+ cruises I've been on - Main dining room service as bad as the food - VERY uncomfortable theatre seats. The ship has great shows but its not remotely comfortable sitting watching them unfortunately. - Stateroom steward not friendly. Not attentive at all. Provided very disappointing service - Laundry Service damaged 4 items. And the rest came back smelling awful - the worst laundering services I've ever experienced - The majority of the ships staff were inattentive and disinterested in providing good customer service - Overall, it's an old ship - you can put lipstick on a pig, but it's still a pig. The Jewel is an old, worn ship.

Lackluster experience

Norwegian Jewel Cruise Review by jaredrd77

3 people found this helpful
Trip Details
  • Sail Date: April 2019
  • Destination: Asia
  • Cabin Type: Inside
Norwegian really disappointed. I'll start with the positives.

PRO'S:

- Good sized bathroom and shower. No shower curtain sticking to you!

- Decent food in the buffet, Garden Café

- 2018 refurbishment of this ship makes it feel more modern

- Good/modern Fitness Centre

- Great shows

And now the negatives, of which there were so many...

CON'S:

- TERRIBLE main dining room food and service. The worst dining room food I've had out of the 60+ cruises I've been on

- Main dining room service as bad as the food

- VERY uncomfortable theatre seats. The ship has great shows but its not remotely comfortable sitting watching them unfortunately.

- Stateroom steward not friendly. Not attentive at all. Provided very disappointing service

- Laundry Service damaged 4 items. And the rest came back smelling awful - the worst laundering services I've ever experienced

- The majority of the ships staff were inattentive and disinterested in providing good customer service

- Overall, it's an old ship - you can put lipstick on a pig, but it's still a pig. The Jewel is an old, worn ship.
jaredrd77’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Norwegian Jewel price drops
250,000+ people have entered their email

Cabin Review

Inside
Cabin IC 10009
The stateroom itself was ok. Good sized bathroom and shower was the highlight. Bed was mediocre for comfort.
Deck 11 Inside Cabins, Suite Cabins