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Scenic Gem Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
66 Reviews

Potential to be Great

Scenic Gem Cruise Review by Tuppy42

1 people found this helpful
Trip Details
  • Sail Date: Apr 2019
  • Destination: Europe

This cruise was chosen because of the itinerary which turned out to be as expected. The visits to WW1, WW2 Battlefuelds and Giverney were good.

However the on-board experience was not as expected - overpromised but underdelivered. The 'personal butler' was hardly seen during the 10 day cruise and the services to be given by that person did not happen.

Many people had difficulty with the app for a smart phone that was to be used with one's own personal device when on guuded excursions. It either did not work, or the quality of the sound was poor. There were a very limited supply of devices from Scenic, but one was not available when the app did not work on my phone. It was after 3 requests from 3 different people that the technical problems were largely resolved.

The waiting staff were attentive but at times appeared to be more interested in refilling wine glasses than providing other services. As one who does not drink alcoholic beveriges, requests for alternatives at times were not met.

As with many enterprises, the plans and intentions were good but some staff did not perform to expectations.

Tuppy42's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Shore Excursions
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Cabin Review

Cabin Royal Balcony Suite 302

Good size cabin. A full size bathtub was provided which made the size of the shower cubicle rather small

Port & Shore Excursion Reviews


Weather inclement; insufficient time at the Sir John Monash Center


Early attendance meant crowds were manageable


May Day holiday so shops were largely closed

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