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This cruise was chosen because of the itinerary which turned out to be as expected. The visits to WW1, WW2 Battlefuelds and Giverney were good. However the on-board experience was not as expected - overpromised but underdelivered. The 'personal butler' was hardly seen during the 10 day cruise and the services to be given by that person did not happen. Many people had difficulty with the app for a smart phone that was to be used with one's own personal device when on guuded excursions. It either did not work, or the quality of the sound was poor. There were a very limited supply of devices from Scenic, but one was not available when the app did not work on my phone. It was after 3 requests from 3 different people that the technical problems were largely resolved. The waiting staff were attentive but at times appeared to be more interested in refilling wine glasses than providing other services. As one who does not drink alcoholic beveriges, requests for alternatives at times were not met. As with many enterprises, the plans and intentions were good but some staff did not perform to expectations.

Potential to be Great

Scenic Gem Cruise Review by Tuppy42

1 person found this helpful
Trip Details
  • Sail Date: April 2019
  • Destination: Europe
This cruise was chosen because of the itinerary which turned out to be as expected. The visits to WW1, WW2 Battlefuelds and Giverney were good.

However the on-board experience was not as expected - overpromised but underdelivered. The 'personal butler' was hardly seen during the 10 day cruise and the services to be given by that person did not happen.

Many people had difficulty with the app for a smart phone that was to be used with one's own personal device when on guuded excursions. It either did not work, or the quality of the sound was poor. There were a very limited supply of devices from Scenic, but one was not available when the app did not work on my phone. It was after 3 requests from 3 different people that the technical problems were largely resolved.

The waiting staff were attentive but at times appeared to be more interested in refilling wine glasses than providing other services. As one who does not drink alcoholic beveriges, requests for alternatives at times were not met.

As with many enterprises, the plans and intentions were good but some staff did not perform to expectations.
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Cabin Review

Cabin 302
Good size cabin. A full size bathtub was provided which made the size of the shower cubicle rather small

Port & Shore Excursion Reviews