Empress of the Seas Review

3.0 / 5.0
0 reviews

They need to retire this ship

Review for Cuba Cruise on Empress of the Seas
User Avatar
cherri33712
6-10 Cruises • Age 40s

Rating by category

Cabin
Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Service

Additional details

Sail Date: Apr 2019
Cabin: Interior Stateroom

We wanted to go to Cuba and I had always loved RC. However, this was the a terrible ship. The smell of sewage was overwhelming. During the disembark the crew blamed the smell on Keywest. If I weren't a local Floridan I might have believed them. Also, it didnt explain the gut wrenching smell on the 4th floor at sea. The room was a interior nightmare. The ceiling was multi-colored stained old smoke room. The Anniversary package we purchased was late and left a lot to be desired. The AC was broken , except for 1 night out of 5. The bathroom , had old scum on the walls and the previous guest hair hanging from the shower head - upon arrival. The carpet was definitely in need of replacement. The door handle to the bathroom had several screws sticking out - that took the crew 3 days to repair. Into say the room was a let down was completely and understatement. The whole room needs a scrub down and new paint

The ports were excellent . Keywest, cozumel and Cuba. The excursions we had to cancel because of running late / lack of information were quickly resolved and the staff were very helpful.

The pool bars and staff were overwhelmed and it showed. The crew is usually upbeat and get the party started. Unfortunately, this crew looked over worked and stressed. They weren't going out of their way to show a smile or make you feel important.

Cabin Review

Interior Stateroom

Cabin 6V

Gross and needs to be scrubbed down and repainted. Old guest hairs and scum all over the walls and the walls are covered in old smoke.

Port Reviews

Havana

Ac bus tour was informational

Cozumel

We tried and booked a dune buggies and snorkel but we cancelled once we realized you would be jammed in with 2 other people and some would be able to drive and others wouldnt. We ended up renting our own car and had an amazing adventure .

7 Helpful Votes
previous reviewnext review

Find a cruise

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.