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“The ship that will not be named” — that is how my wife and I have agreed to deal with this atrocious memory. Embarkation was sadistic. Pouring rain in Venice, through which you MUST walk for the final 100 m to the shuttle and check-in location. Then MSC has you wait outside their MSC 5 million square foot terminal (with room for tens of thousands of people inside), in the wind and cold, for an hour just to review our visas. The rest of our boarding process was similarly dysfunctional. Our room was not set up as we requested, Our dining time request not permitted and not changable (though we paid extra for the Fantastica Experience to so choose). We waited at breakfast for 20 minutes for service. After 10 minutes, we started waving our arms. At 15 min, we went to the maitre’d, and at 20 minutes, finally someone showed up to take our order. So we thought. Instead, they said we should go to the buffet. That was our last meal in the “restaurant”. With so few dining options, we were left with no choice but the rugby scrum in the buffet. (We cruise often and have learned to despise cruise buffets.) There were many other problems, too annoying and plentiful to list here. When we took our complaints to the Guest Services desk, we were met with A) “What do you want?”, then B) An impressive list of reasons everything was our fault and nothing was their fault. We have no theory at all how this cruise line survives with such incredibly poor service. We did give them one star because our room was nice, and because there is no zero-star option.

The Ship That will not be Named

MSC Orchestra Cruise Review by roytherrien

3 people found this helpful
Trip Details
  • Sail Date: April 2019
  • Destination: Mediterranean
  • Cabin Type: Balcony Stateroom – Fantastica
“The ship that will not be named” — that is how my wife and I have agreed to deal with this atrocious memory.

Embarkation was sadistic. Pouring rain in Venice, through which you MUST walk for the final 100 m to the shuttle and check-in location. Then MSC has you wait outside their MSC 5 million square foot terminal (with room for tens of thousands of people inside), in the wind and cold, for an hour just to review our visas. The rest of our boarding process was similarly dysfunctional.

Our room was not set up as we requested, Our dining time request not permitted and not changable (though we paid extra for the Fantastica Experience to so choose).

We waited at breakfast for 20 minutes for service. After 10 minutes, we started waving our arms. At 15 min, we went to the maitre’d, and at 20 minutes, finally someone showed up to take our order. So we thought. Instead, they said we should go to the buffet. That was our last meal in the “restaurant”. With so few dining options, we were left with no choice but the rugby scrum in the buffet. (We cruise often and have learned to despise cruise buffets.)

There were many other problems, too annoying and plentiful to list here. When we took our complaints to the Guest Services desk, we were met with A) “What do you want?”, then B) An impressive list of reasons everything was our fault and nothing was their fault.

We have no theory at all how this cruise line survives with such incredibly poor service. We did give them one star because our room was nice, and because there is no zero-star option.
roytherrien’s Full Rating Summary
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Cabin Review

Balcony Stateroom – Fantastica
Cabin B2 12201
Nice use of mirrors to expand the apparent size of the cabin. Good water pressure. Quiet in night hours. Tawdry bedding and furniture.
Clarinetto Deck Inside Cabins, Balcony Cabins

Port & Shore Excursion Reviews