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Was going to give them 3 stars for a cheap and cheerful cruise but you have to give TUI an extra star for the help and support we received from their staff. We took 3 kids, one only 8 months and most of the airplane and ship staff were brilliant. Positives: - Drop bags at check in and don't see them again until you're at your cruise ship cabin - Great airplane staff who can't do enough for you - Decent food and service on plane - Coach Transfer to ship waiting upon arrival and you're whisked off without going through all the hassle of the airport - OK sized cabin - Well stocked buffet with nice fresh (mostly) salads and plenty of choice, although does get a bit samey by end of 2 weeks - The free A La Carte restaurants of decent standard with good service - the paid-for ones were OK but you wouldn't miss much if you didn't visit those - Informal dresscode which was great (wish I knew this before I lugged a tux and a suit halfway round the world lol) - Impressive refurbed show lounge with comfy seats not-bad acts - Good selection of beers wines and spirits included - Great housekeeping staff who cleaned our cabin TWICE a day! - Friendly Captain who is often seen mingling with the passengers on the ship and enjoyed his morning announcements with the odd pun thrown in for good measure - No tips Negatives: - The staff must get commission for upgrading you to premium as they are on you as soon as you order your first drink. However, there's a decent selection of drinks included anyway and I reckon I only really made my money back on the premium drinks I had - Coffee from the machines on the ship is a bit naff but there is a coffee shop where you can get decent coffee for a premium. This is supposedly included if you have paid for premium however if you go before 10am you still have to pay! Come on TUI you must have a £billion turnover you can do without this penny-pinching - Watch out for the Narcissistic Cruise Director. Loves himself so much he even has his own TV channel featuring himself mainly, along with staff from different areas on ship. You'll just be starting to relax by the pool when his face will suddenly appear on the big screen and he'll be trying to flog you some SPA treatments or some other product they are finding difficult to shift - If you go to Indigo Bar give yourself plenty of time to get a drink. In fact take a drink with you from another bar to drink while you're waiting to be served a drink. They offer ridiculous cocktails like a 'Bathtub' that is a mini porcelain bathtub filled with spirits and mixers for 4 people - however only the head barman knows how to make it and it takes him half an hour. They call themselves the 'bar wizards' - Harry Potter morelike

Nice, Relaxing Cruise but DON'T upgrade to Premium!!!

Marella Explorer Cruise Review by KingFielder

6 people found this helpful
Trip Details
Was going to give them 3 stars for a cheap and cheerful cruise but you have to give TUI an extra star for the help and support we received from their staff. We took 3 kids, one only 8 months and most of the airplane and ship staff were brilliant.

Positives:

- Drop bags at check in and don't see them again until you're at your cruise ship cabin

- Great airplane staff who can't do enough for you

- Decent food and service on plane

- Coach Transfer to ship waiting upon arrival and you're whisked off without going through all the hassle of the airport

- OK sized cabin

- Well stocked buffet with nice fresh (mostly) salads and plenty of choice, although does get a bit samey by end of 2 weeks

- The free A La Carte restaurants of decent standard with good service - the paid-for ones were OK but you wouldn't miss much if you didn't visit those

- Informal dresscode which was great (wish I knew this before I lugged a tux and a suit halfway round the world lol)

- Impressive refurbed show lounge with comfy seats not-bad acts

- Good selection of beers wines and spirits included

- Great housekeeping staff who cleaned our cabin TWICE a day!

- Friendly Captain who is often seen mingling with the passengers on the ship and enjoyed his morning announcements with the odd pun thrown in for good measure

- No tips

Negatives:

- The staff must get commission for upgrading you to premium as they are on you as soon as you order your first drink. However, there's a decent selection of drinks included anyway and I reckon I only really made my money back on the premium drinks I had

- Coffee from the machines on the ship is a bit naff but there is a coffee shop where you can get decent coffee for a premium. This is supposedly included if you have paid for premium however if you go before 10am you still have to pay! Come on TUI you must have a £billion turnover you can do without this penny-pinching

- Watch out for the Narcissistic Cruise Director. Loves himself so much he even has his own TV channel featuring himself mainly, along with staff from different areas on ship. You'll just be starting to relax by the pool when his face will suddenly appear on the big screen and he'll be trying to flog you some SPA treatments or some other product they are finding difficult to shift

- If you go to Indigo Bar give yourself plenty of time to get a drink. In fact take a drink with you from another bar to drink while you're waiting to be served a drink. They offer ridiculous cocktails like a 'Bathtub' that is a mini porcelain bathtub filled with spirits and mixers for 4 people - however only the head barman knows how to make it and it takes him half an hour. They call themselves the 'bar wizards' - Harry Potter morelike
KingFielder’s Full Rating Summary
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Dining
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Cabin
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Ages Under 3
Ages 3 to 6
Ages 7 to 9
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