As repeat Regent users we thought we’d give a try to its sister company, understanding that given the larger size of Oceania vessels we would have a somewhat different experience. We had heard that the food and beverage in particular was considered superior to Regent’s. Most emphatically that is not the case. Oceania’s larger variety does not mean better quality offerings and definitely not better service. With the exception of Toscana and Jacques, meals throughout were average. With the exception of the Illy Baristas coffee bar, the quality of coffee elsewhere is remarkably uneven and poor. Overall, the sincere, uniform warmth and attentiveness ever present in Regent’s staff is glaringly absent here. And while this is not to say that Riviera’s service is poor, it can best be described as 4-star vs the Regent’s consistent 5 stars. The experience for independent cruisers is diminished by the proliferation of groups on board Riviera. Will stay with Regent or Crystal after this failed experiment with Oceania.

Definitely not like Regent

Riviera Cruise Review by Kaliorexi

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Trip Details
  • Sail Date: April 2019
  • Destination: Mediterranean
  • Cabin Type: Concierge Level
As repeat Regent users we thought we’d give a try to its sister company, understanding that given the larger size of Oceania vessels we would have a somewhat different experience. We had heard that the food and beverage in particular was considered superior to Regent’s.

Most emphatically that is not the case. Oceania’s larger variety does not mean better quality offerings and definitely not better service.

With the exception of Toscana and Jacques, meals throughout were average.

With the exception of the Illy Baristas coffee bar, the quality of coffee elsewhere is remarkably uneven and poor.

Overall, the sincere, uniform warmth and attentiveness ever present in Regent’s staff is glaringly absent here. And while this is not to say that Riviera’s service is poor, it can best be described as 4-star vs the Regent’s consistent 5 stars.

The experience for independent cruisers is diminished by the proliferation of groups on board Riviera.

Will stay with Regent or Crystal after this failed experiment with Oceania.
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Cabin Review

Concierge Level
Cabin A2 11066
Extremely noisy cabin beneath
Terrace Cafe.
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins