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Where to start. The "guest" is treated like cattle on embarkation. Once inside the ship, their bars did not have the necessary items to create basic frozen drinks. This issue lasted all cruise long. No room service menu in cabin, broken phome in cabin, incomplete room service orders. Cabins attendant did not ntroduced herself, we finally saw her at the end of the second night by coinsidence. Not enough life jackets in cabin for the amount of passagers and the front desk REFUSED TO PROVIDE THE MISSIMG ONES (no joke). The food quality in the main dinning room was so poor that we went there just one night. The buffet food was fresh and the dinning area was clean but the food had no flavor. Why? The ingredients and the cooking personnel was there so what was the issue? Who knows. Hot items were cold and cold items were warm. Onboard stores did not engage with passagers interested in purchasing high ticket items. It appeared to me that the employees were there more to protect the merchadise from theft than to assist customers in a sale. Only one comedian and he was bad, no magicians, no ice carving, no cooking demonstration...NOTHING. One night show was terminated early due to technical difficulties and they did not offered to resume/finish the show at some point (ups!!, could not finish the show, sorry about your luck!!). Debarkation: somehow some passagers were able to leave the ship early, according to Celebrity, based on their return flight. Interesting because that was not mention in ther website, their daily newspaper or TV., tHE daily newspaper indicated to watch a debarkation video on the cabin TV but the video was never made available. The final statement of all expenses was never provided or offered, so I guess that you were forced to do the line at the front desk if you really wanted one. If this line cannot do the basic things right in a smaller/older ship, I can't imagine the spectacle in their newer/much bigger ships. Celebrity again? No thanks.

Bad in almost everything

Celebrity Infinity Cruise Review by Gordillo

2 people found this helpful
Trip Details
  • Sail Date: April 2019
  • Destination: Bahamas
  • Cabin Type: Ocean View 4
Where to start. The "guest" is treated like cattle on embarkation. Once inside the ship, their bars did not have the necessary items to create basic frozen drinks. This issue lasted all cruise long. No room service menu in cabin, broken phome in cabin, incomplete room service orders. Cabins attendant did not ntroduced herself, we finally saw her at the end of the second night by coinsidence. Not enough life jackets in cabin for the amount of passagers and the front desk REFUSED TO PROVIDE THE MISSIMG ONES (no joke).

The food quality in the main dinning room was so poor that we went there just one night. The buffet food was fresh and the dinning area was clean but the food had no flavor. Why? The ingredients and the cooking personnel was there so what was the issue? Who knows. Hot items were cold and cold items were warm.

Onboard stores did not engage with passagers interested in purchasing high ticket items. It appeared to me that the employees were there more to protect the merchadise from theft than to assist customers in a sale.

Only one comedian and he was bad, no magicians, no ice carving, no cooking demonstration...NOTHING. One night show was terminated early due to technical difficulties and they did not offered to resume/finish the show at some point (ups!!, could not finish the show, sorry about your luck!!).

Debarkation: somehow some passagers were able to leave the ship early, according to Celebrity, based on their return flight. Interesting because that was not mention in ther website, their daily newspaper or TV., tHE daily newspaper indicated to watch a debarkation video on the cabin TV but the video was never made available. The final statement of all expenses was never provided or offered, so I guess that you were forced to do the line at the front desk if you really wanted one.

If this line cannot do the basic things right in a smaller/older ship, I can't imagine the spectacle in their newer/much bigger ships. Celebrity again? No thanks.
Gordillo’s Full Rating Summary
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Cabin Review

Ocean View 4
Cabin 04 3023
Old, worn out. Basic amenities missing or broken. Air conditioning could barely keep up so it was hot during certain times of the day.
Deck 9 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins