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We just got off the Island Princess sailing from Los Angeles to Vancouver. Service overall, with one exception (see below) was fabulous. We were on the Royal Princess in January and are booked for Australia in December with a Cruisetour. If we had not booked Australia prior to this cruise, we would have definitely considered another cruise line. The Royal was such a completely different experience and this is not due to size. The Maitre d's in the dining room are only interested in catering to the Club Members and have no difficulty ignoring the remaining passengers. This was heard constantly throughout our cruise, on shore excursions, at the bars, in the Horizon Court.... Not nice at all!!!!! It was as if there were two classes of passengers. There was one occasion where the Maitre d' came over to the table beside ours and apologized for the place they were in as "their table" had been given away. It suddenly made us feel as if we were in a horrible place in the dining room. Coming to the dining room every night was not comfortable for many of us and this should not be the case. Of course, once we were seated, the wait staff was outstanding and all was forgotten. However, this happened, EVERY NIGHT to all of us. Service everywhere else was fabulous, from the Horizon Court to the Bars to Excusion Staff. We had a wonderful time. Bayou was great with a live jazz band playing during dinner.

Island Princess - Pacific Coast

Island Princess Cruise Review by SharonaLB

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Trip Details
We just got off the Island Princess sailing from Los Angeles to Vancouver. Service overall, with one exception (see below) was fabulous. We were on the Royal Princess in January and are booked for Australia in December with a Cruisetour. If we had not booked Australia prior to this cruise, we would have definitely considered another cruise line. The Royal was such a completely different experience and this is not due to size.

The Maitre d's in the dining room are only interested in catering to the Club Members and have no difficulty ignoring the remaining passengers. This was heard constantly throughout our cruise, on shore excursions, at the bars, in the Horizon Court.... Not nice at all!!!!!

It was as if there were two classes of passengers. There was one occasion where the Maitre d' came over to the table beside ours and apologized for the place they were in as "their table" had been given away. It suddenly made us feel as if we were in a horrible place in the dining room.

Coming to the dining room every night was not comfortable for many of us and this should not be the case. Of course, once we were seated, the wait staff was outstanding and all was forgotten. However, this happened, EVERY NIGHT to all of us.

Service everywhere else was fabulous, from the Horizon Court to the Bars to Excusion Staff.

We had a wonderful time. Bayou was great with a live jazz band playing during dinner.
SharonaLB’s Full Rating Summary
Enrichment Activities
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Cabin Review

Balcony
Cabin BB
We had room with a balcony.
Overall, the ship is quite lovely. Carpets are obviously quite new and fresh. Staterooms are very shabby. Carpets stained and corners lifting around edges. Toilets old and frankly, disgusting. The entertainment system is outdated. No movies or television on demand and limited tv stations.
Aloha Deck Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews