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Looked inviting good price and places we had not been before To start with the best parts throughly enjoyed the cruise ship,and decor outstanding,crew,staff excellent food very good and overall 6/10 1/ But as we arrived on the morning at 9 am and had a taxi to the ship for 9.30 and then discovered we couldn’t board until 8pm what nonsense then they gave us lottery tickets to board in order which would have taken for ever eventually it was a free for all and boarded 4 pm however didn’t do the safety drill that night and a day later they informed us of the drill time and was away on a trip so never did it contrary to Sea going Legislation 2/ At dinner time was then informed of the need to buy water at the dinner table which is a No No when you could bathe in it up in the Buffett. 3/ the cleanness in the upstairs dining area is compromised by hundreds of people filling up unclean water bottles and flasks because of the no water policy in the dining room it’s a disaster waiting to happen. 4/ I have the need to use the disabled toilet but 70% of them did not work or the doors were turned off 5/ on the night of the Buffett only one ordinary toilet was working with all those hundreds of people on that deck 3 times I waited outside the locked sit down toilet only to find they had been locked due to blockages 6/ we were charged €20 a day service charge which we were told could not be removed but none of the crew gets any of this amount it goes directly as profits and decided this wasn’t fair so gave payments to persons accordingly 7/ we had our passports confiscated on day one and didn’t have them until the morning we left the ship in Kula Lampur,we should have been given them the night before and signed a release form so we wouldn’t have to worry about missing our flight 8/ None of the discounts available on board were accounted for in the inroom TV screens and when I was told about the 25% discount on a bottle of Prosecco which wasn’t on my bill you said it did not apply to this particular cruise what a con and you still owe me €3.25 for this discount 9/ At the theatre shows which were fabulous to get a good seat you had to be there 20 minutes early and were then subjected to continuous advertising which after a while became intolerable 10/ No English on any of the TV channels but plenty of other languages available 11/ Chaos when we docked on deck One/Two because of amateur persons performing the landing exercise 12/ would have like a Italian Pizza on deck 13 but every time we went there it was just dry Foccacia bread with no sauce or taste. 13/ And sadly always felt like a second class citizen over the Chinese persons on board 14/ And most of all it was a disaster for Costa Cruises in public relations as hundreds of people I spoke to would never book with Costa Cruises again

What a amateur company

Costa Venezia Cruise Review by lisdar

13 people found this helpful
Trip Details
  • Sail Date: March 2019
  • Destination: Trans-Ocean
  • Cabin Type: Classic Inside
Looked inviting good price and places we had not been before

To start with the best parts throughly enjoyed the cruise ship,and decor outstanding,crew,staff excellent food very good and overall 6/10

1/ But as we arrived on the morning at 9 am and had a taxi to the ship for 9.30 and then discovered we couldn’t board until 8pm what nonsense then they gave us lottery tickets to board in order which would have taken for ever eventually it was a free for all and boarded 4 pm however didn’t do the safety drill that night and a day later they informed us of the drill time and was away on a trip so never did it contrary to Sea going Legislation

2/ At dinner time was then informed of the need to buy water at the dinner table which is a No No when you could bathe in it up in the Buffett.

3/ the cleanness in the upstairs dining area is compromised by hundreds of people filling up unclean water bottles and flasks because of the no water policy in the dining room it’s a disaster waiting to happen.

4/ I have the need to use the disabled toilet but 70% of them did not work or the doors were turned off

5/ on the night of the Buffett only one ordinary toilet was working with all those hundreds of people on that deck 3 times I waited outside the locked sit down toilet only to find they had been locked due to blockages

6/ we were charged €20 a day service charge which we were told could not be removed but none of the crew gets any of this amount it goes directly as profits and decided this wasn’t fair so gave payments to persons accordingly

7/ we had our passports confiscated on day one and didn’t have them until the morning we left the ship in Kula Lampur,we should have been given them the night before and signed a release form so we wouldn’t have to worry about missing our flight

8/ None of the discounts available on board were accounted for in the inroom TV screens and when I was told about the 25% discount on a bottle of Prosecco which wasn’t on my bill you said it did not apply to this particular cruise what a con and you still owe me €3.25 for this discount

9/ At the theatre shows which were fabulous to get a good seat you had to be there 20 minutes early and were then subjected to continuous advertising which after a while became intolerable

10/ No English on any of the TV channels but plenty of other languages available

11/ Chaos when we docked on deck One/Two because of amateur persons performing the landing exercise

12/ would have like a Italian Pizza on deck 13 but every time we went there it was just dry Foccacia bread with no sauce or taste.

13/ And sadly always felt like a second class citizen over the Chinese persons on board

14/ And most of all it was a disaster for Costa Cruises in public relations as hundreds of people I spoke to would never book with Costa Cruises again
lisdar’s Full Rating Summary
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Cabin Review

Classic Inside
Cabin IC 6041
Nice inside cabin nothing special but adequate no fridge or Coffey /milk
Deck 2 Inside Cabins, Outside Cabins, Balcony Cabins