When I cruise, which is every few years, ¬I welcome the chance to join a community specific to our choices to be together on an adventure. The community we create is supported generally by the staff of the cruise line. I have needs, but I usually accommodate myself. However, on my last cruise I experienced a different community. It wasn’t the fellow cruisers but the actual cruise line that reduced my ability to have fun.
I have been home now for 3 days and I thought long and hard about writing this letter. First the compliments which will take up more space than the complaint. Most of your staff were excellent at their jobs, and those who were very new to their jobs can be excused as poor English speakers which led to few interesting misunderstandings which were humorous and easily resolved.
Mihael who was my first maître d’ was very kind and sincerely supportive. His commitment to customer service is exceptional and sincere. When we are remembered, we feel valuable, it was very kind. When I dined at Taste he was so kind and helpful. Our room steward, James was very responsive, and great at his job, we a party of 3 adored him, were grateful for his help and kindness, not to mention his towel folding ability was greatly appreciated.
There was sufficient room in the ADA cabin. We parked the scooter in the ADA shower. The bed that was a Pullman was very uncomfortable as described by the person sleeping in it. My bed was great, there was sufficient room for all of us, and it was well appreciated by us all. We were serviced with fresh linens daily. One request would be for the staff to be aware of trays left by room service in the room. We had to ask several times to have our tray removed after breakfast, but i am certain that it was not James who was negligent.
We took an UBER from the Best Western to the port. It was a very efficient operation both departing and arriving back at LA.
We found a great spot on the 7th deck and enjoyed the sun while playing cards.
I was here 26 years ago and when I arrived we were at the Pacifico Brewery and it was ugly and industrial. Now I see the brewery in the distance, and there is about 1000% growth.
The weather started out a bit gloomy but it was beautiful by noon.