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When we booked with norweign agent we requested twin bed with recliner and was told this would not be a problem. But when we arrived to our room it was a king size bed with no chair. Upon several calls and hours someone brought my distilled water and a plastic pool low back for my husband. We had explained upon making reservations that he had a broken neck and needed a high back chair to sleep. We were accused of not making reservations with Norwegian agent because they wouldn't make that mistake. The embankment was ok but really needed a wheel chair for my husband. We did not received the distilled water and breakdown of bed and plastic chair until 10.30 PM. My husband had to sleep sitting on the bed and leaning back on the light with pillows he was unable to sleep more than 2 hours because of the pain. The excursion was terrible I fell asleep on the bus it was so boring the only good part was we stopped to shop but not enough time could only go into one store. The buffet was terrible but the specialty dining was fabulous. The service people were very helpful but everytime we ordered a wheel chair we needed a large and everytime we specified large but it didn't matter we received a small one. My husband was in so much pain from sleeping sitting up that he could not make the excursion. Our person who took care of our room was remarkable and all the dining and bars were wonderful. But with all the problems we had we should have been visited by upper management. On the last day we met the hotel director while he was smoking on the 13th deck. We spoke with him about our issues and he told us he would have a large wheel chair at our room at 8.30 am. No one ever came when our service person called to help us they refused to send someone so we had to make our way down to the 7th deck on our own. There we waited for a large wheelchair to disembark. The gentleman the helped us disembark was fabulous and very well mannered. Overall the cruise was terrible we spent a lot of time in our room because my husband was exhausted and in a lot of pain due to the sleeping conditions. We spoke to several families who had been on many cruises including the couples we were traveling with that this was the worse cruise they had been on and that the buffet was terrible.

Disappointing

Norwegian Gem Cruise Review by Dleite4355

Trip Details
  • Sail Date: April 2019
  • Destination: Bermuda
When we booked with norweign agent we requested twin bed with recliner and was told this would not be a problem. But when we arrived to our room it was a king size bed with no chair. Upon several calls and hours someone brought my distilled water and a plastic pool low back for my husband. We had explained upon making reservations that he had a broken neck and needed a high back chair to sleep. We were accused of not making reservations with Norwegian agent because they wouldn't make that mistake. The embankment was ok but really needed a wheel chair for my husband. We did not received the distilled water and breakdown of bed and plastic chair until 10.30 PM. My husband had to sleep sitting on the bed and leaning back on the light with pillows he was unable to sleep more than 2 hours because of the pain. The excursion was terrible I fell asleep on the bus it was so boring the only good part was we stopped to shop but not enough time could only go into one store. The buffet was terrible but the specialty dining was fabulous. The service people were very helpful but everytime we ordered a wheel chair we needed a large and everytime we specified large but it didn't matter we received a small one. My husband was in so much pain from sleeping sitting up that he could not make the excursion. Our person who took care of our room was remarkable and all the dining and bars were wonderful. But with all the problems we had we should have been visited by upper management. On the last day we met the hotel director while he was smoking on the 13th deck. We spoke with him about our issues and he told us he would have a large wheel chair at our room at 8.30 am. No one ever came when our service person called to help us they refused to send someone so we had to make our way down to the 7th deck on our own. There we waited for a large wheelchair to disembark. The gentleman the helped us disembark was fabulous and very well mannered. Overall the cruise was terrible we spent a lot of time in our room because my husband was exhausted and in a lot of pain due to the sleeping conditions. We spoke to several families who had been on many cruises including the couples we were traveling with that this was the worse cruise they had been on and that the buffet was terrible.
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Cabin Review

Cabin 8014
Cabin ok
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