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We wanted a holiday with the whole family to celebrate my wifes 61 birthday and my daughters 30 birthday looking forward to a fantastic 11 nights cruise. We were totally amazed to find that we were being charged gratuities up front before we started our cruise at what only can be described as extortion even my 18 month old grandson was charged and the total bill between us was more than 1500 dollars in addition to this we were charged 18% gratuities on all drinks I did manage to get the upfront gratuities removed but the 18% on drinks have not been removed even after I requestid this before we disembarked the ship at the end of the cruise. The price of beer and wine was extortionate with a bottle of beer costing 7$ plus 18% gratuities and a medium glass of wine 10 -12$ plus gratuities We were forced to have 4 sea days due to weather after missing a port stop in Lanzarote we were not offered any compensation or reduction in barr expenses while on the extra see day. The food was OK but not great and we all found that food in the buffet was bland and the area felt like a cattle market. On a positive note the staff generally were great. Overall we fell as if we have been robed and it feels like every attempt was made to squeeze every last Dollar out of us even when it came to the options for paying in Dollar or Sterling we were not told the best currency to pay in and it felt as the cruise line were even trying to take advantage of the exchange rates. Our view is that these additional charges should have been advertised clearly and simply in the upfront price of the cruise, we feel we have been mis sold this holiday by the cruise line who seem not to have been totally honest about the hidden costs. In short if you are a teetotaler who likes bland food then you may find this OK but we will never book another holiday with Princes Cruises.

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Sapphire Princess Cruise Review by daveInce

1 person found this helpful
Trip Details
  • Sail Date: April 2019
  • Destination: Europe
  • Cabin Type: Balcony
We wanted a holiday with the whole family to celebrate my wifes 61 birthday and my daughters 30 birthday looking forward to a fantastic 11 nights cruise.

We were totally amazed to find that we were being charged gratuities up front before we started our cruise at what only can be described as extortion even my 18 month old grandson was charged and the total bill between us was more than 1500 dollars in addition to this we were charged 18% gratuities on all drinks I did manage to get the upfront gratuities removed but the 18% on drinks have not been removed even after I requestid this before we disembarked the ship at the end of the cruise.

The price of beer and wine was extortionate with a bottle of beer costing 7$ plus 18% gratuities and a medium glass of wine 10 -12$ plus gratuities We were forced to have 4 sea days due to weather after missing a port stop in Lanzarote we were not offered any compensation or reduction in barr expenses while on the extra see day.

The food was OK but not great and we all found that food in the buffet was bland and the area felt like a cattle market. On a positive note the staff generally were great.

Overall we fell as if we have been robed and it feels like every attempt was made to squeeze every last Dollar out of us even when it came to the options for paying in Dollar or Sterling we were not told the best currency to pay in and it felt as the cruise line were even trying to take advantage of the exchange rates.

Our view is that these additional charges should have been advertised clearly and simply in the upfront price of the cruise, we feel we have been mis sold this holiday by the cruise line who seem not to have been totally honest about the hidden costs.

In short if you are a teetotaler who likes bland food then you may find this OK but we will never book another holiday with Princes Cruises.
daveInce’s Full Rating Summary
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Cabin Review

Balcony
Cabin BF B200
John our cabin attendant was fine but the cabin toilet had a constant odder of urine that is probably ingrained into the floor covering. Cant see why anyone on the cruise could afford enough drinks for them to continually miss the pan.
Lido Deck Inside Cabins, Balcony Cabins