Norwegian Star Cruise Review by IBKrusty
- Sail Date: March 2019
- Destination: Panama Canal & Central America
- Cabin Type: Mini-Suite with Balcony
Customer service desk personnel were unacceptable and mostly just angered us by blaming ship problems on us (it was somehow our fault that the batteries in the cabin door locks failed twice). The Bistro restaurant was our first choice (we did 4 extra-cost dining experiences). The main dining rooms (Versailles and Aqua were OK, but the food was only OK. Strangely, the onion soup at the Bistro was excellent but really poor at both Versailles and Aqua). Tepanyaki restaurant gave a very good show; food was like Benihana.
There's a big current focus on using hand sanitizers--understandable given norovirus outbreaks. There was one "washy washy" girl (as they called themselves) in the Garden Cafe who made the most of this--super friendly and entertaining. Kudos to Hannah.
Promises that we would somehow be compensated for 2 days without toilets, 1 day without water, and having to lock our door fail twice proved to be empty promises, However, I did have a long talk with the head of hotel operations, and he seemed genuinely concerned about our experiences.
By the way, it wasn't just our room that had major plumbing problems. The 12th deck bathroom immediately above our room overflowed into the hallway and many other cabins suffered without toilets for some days (including one of our daughters' cabins).
The internet only worked sporadically and was basically down for most of 2 days in a row.
The average age of passengers was noticeably older than previous cruises we've been on.
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