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Chose this for an extended family cruise (3 suites) for our 50th anniversary. Panama Canal on our bucket list. The cabin was nice, cabin steward attentive, and the restaurants were OK but not something to write home about. Entertainment meh. We did enjoy the talks about the Canal. Customer service desk personnel were unacceptable and mostly just angered us by blaming ship problems on us (it was somehow our fault that the batteries in the cabin door locks failed twice). The Bistro restaurant was our first choice (we did 4 extra-cost dining experiences). The main dining rooms (Versailles and Aqua were OK, but the food was only OK. Strangely, the onion soup at the Bistro was excellent but really poor at both Versailles and Aqua). Tepanyaki restaurant gave a very good show; food was like Benihana. There's a big current focus on using hand sanitizers--understandable given norovirus outbreaks. There was one "washy washy" girl (as they called themselves) in the Garden Cafe who made the most of this--super friendly and entertaining. Kudos to Hannah. Promises that we would somehow be compensated for 2 days without toilets, 1 day without water, and having to lock our door fail twice proved to be empty promises, However, I did have a long talk with the head of hotel operations, and he seemed genuinely concerned about our experiences. By the way, it wasn't just our room that had major plumbing problems. The 12th deck bathroom immediately above our room overflowed into the hallway and many other cabins suffered without toilets for some days (including one of our daughters' cabins). The internet only worked sporadically and was basically down for most of 2 days in a row. The average age of passengers was noticeably older than previous cruises we've been on.

Toilets didn't work for 2 days and bad customer service

Norwegian Star Cruise Review by IBKrusty

1 person found this helpful
Trip Details
Chose this for an extended family cruise (3 suites) for our 50th anniversary. Panama Canal on our bucket list. The cabin was nice, cabin steward attentive, and the restaurants were OK but not something to write home about. Entertainment meh. We did enjoy the talks about the Canal.

Customer service desk personnel were unacceptable and mostly just angered us by blaming ship problems on us (it was somehow our fault that the batteries in the cabin door locks failed twice). The Bistro restaurant was our first choice (we did 4 extra-cost dining experiences). The main dining rooms (Versailles and Aqua were OK, but the food was only OK. Strangely, the onion soup at the Bistro was excellent but really poor at both Versailles and Aqua). Tepanyaki restaurant gave a very good show; food was like Benihana.

There's a big current focus on using hand sanitizers--understandable given norovirus outbreaks. There was one "washy washy" girl (as they called themselves) in the Garden Cafe who made the most of this--super friendly and entertaining. Kudos to Hannah.

Promises that we would somehow be compensated for 2 days without toilets, 1 day without water, and having to lock our door fail twice proved to be empty promises, However, I did have a long talk with the head of hotel operations, and he seemed genuinely concerned about our experiences.

By the way, it wasn't just our room that had major plumbing problems. The 12th deck bathroom immediately above our room overflowed into the hallway and many other cabins suffered without toilets for some days (including one of our daughters' cabins).

The internet only worked sporadically and was basically down for most of 2 days in a row.

The average age of passengers was noticeably older than previous cruises we've been on.
IBKrusty’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 3 to 6
Ages 7 to 9
Ages 10 to 12
Service
Onboard Experience
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Cabin Review

Mini-Suite with Balcony
Cabin MB 11682
Generally nice cabin EXCEPT that the bed was exceptionally uncomfortable. Our extended family in two other suites also had horrible beds.
Deck 11 Inside Cabins, Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews