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Norwegian Star Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,612 Reviews

Toilets didn't work for 2 days and bad customer service

Norwegian Star Cruise Review by IBKrusty

1 people found this helpful
Trip Details
  • Sail Date: Mar 2019
  • Destination: the Panama Canal & Central America
  • Cabin Type: Mini-Suite with Balcony

Chose this for an extended family cruise (3 suites) for our 50th anniversary. Panama Canal on our bucket list. The cabin was nice, cabin steward attentive, and the restaurants were OK but not something to write home about. Entertainment meh. We did enjoy the talks about the Canal.

Customer service desk personnel were unacceptable and mostly just angered us by blaming ship problems on us (it was somehow our fault that the batteries in the cabin door locks failed twice). The Bistro restaurant was our first choice (we did 4 extra-cost dining experiences). The main dining rooms (Versailles and Aqua were OK, but the food was only OK. Strangely, the onion soup at the Bistro was excellent but really poor at both Versailles and Aqua). Tepanyaki restaurant gave a very good show; food was like Benihana.

There's a big current focus on using hand sanitizers--understandable given norovirus outbreaks. There was one "washy washy" girl (as they called themselves) in the Garden Cafe who made the most of this--super friendly and entertaining. Kudos to Hannah.

Promises that we would somehow be compensated for 2 days without toilets, 1 day without water, and having to lock our door fail twice proved to be empty promises, However, I did have a long talk with the head of hotel operations, and he seemed genuinely concerned about our experiences.

By the way, it wasn't just our room that had major plumbing problems. The 12th deck bathroom immediately above our room overflowed into the hallway and many other cabins suffered without toilets for some days (including one of our daughters' cabins).

The internet only worked sporadically and was basically down for most of 2 days in a row.

The average age of passengers was noticeably older than previous cruises we've been on.


IBKrusty's Full Rating Summary
Cabin
Onboard Experience
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Shore Excursions
Service
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Cabin Review

Mini-Suite with Balcony
Cabin MB 11682

Generally nice cabin EXCEPT that the bed was exceptionally uncomfortable. Our extended family in two other suites also had horrible beds.


Port & Shore Excursion Reviews

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Right at the pier. Very well set up and lots of fun. We had done a similar excursion a few years back, and this was a better experience.

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Acapulco

Did a private excursion to the turtle sanctuary, which was great. Much cheaper than the ship excursion.

Cartagena (Colombia)

Did a on-off bus tour of the old city. Wasn't worth it to us.

San Juan del Sur

Set up a private tour to a "surfer's beach" with beach bars. Very scenic. Boogie Boarded there.

Coffee Plantation

No one else there. Got to see the whole process of making coffee, from growing the plants, harvesting, and processing. Ended with tasting.

View All 38 Coffee Plantation Reviews
Coffee Plantation Experience

Tour of how coffee is grown and processed with coffee tasting. We were the only visitors there, so service was quite personalized.

View All 4 Coffee Plantation Experience Reviews

Very enlightening about coffee growing and processing. Our tour were the only visitors, and we had lots of personal attention.

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IBKrusty
1 Reviews Written
1 Helpful Votes
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