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This was our first cruise, and was a disappointment for several reasons. When we booked, we were sold the "newest" ship in the fleet, we later discovered it had undergone a 9 week refurbishment. My local pub was recently refurbished, and it took 4 times that. We had 3 "Code Victoria's" meaning that that a serious flood had occurred requiring intimidate attention. We later discovered that this was due to busting pipes, due to the ship standing for several months during its impending sale - its 24 years old. Blocked toilets were a major problem bringing flooding, and constantly running fans to try and dry them out. One night we dined at Beach Cove, (and experience we had to pay for), only to sit in water that was being washed out of the near by pool and running under the doors. Although an apology was given, even the captain was summoned to inspect, no refund was offered. We were asked to upgrade our drink package which was £50 for the week, and as a fairly heavy social drinker I thought that good value - and it was! All premium brands, including 12 year old Glenfiddich, all premium cocktails, and they were not shy on pouring measures!! Also worthy of note were the Asian restaurant, and steak restaurant, although neither were in the inclusive package. One thing I did find strange is that without the purchase of the premium drinks package soft drinks were NOT included. Not Coke, water or any other. Even the ice cream by the pool was an extra £1. By far our worst problem was noise at night. Not noise of other guests, but and "unexplained noise" from somewhere below our cabin, something like a metal door slamming repeatedly. Despite complaining 5 nights out of the 7 it was never resolved, although they did look. And here is another problem - because no OFFICIAL complaint was recorded despite complaining almost every night, when we raised this on checkout there was only a single record of the issue, despite my partner being on first name terms with the night staff having repeatedly raised the issue at 2, 3, and 4am. It finally resulted in a £100 rebate on our account - at least it paid for our drinks package. The food range was acceptable, but certainly not extensive. We also had groups of contractors on board (that came for 2 weeks for the refurb and were still on the ship 8 later) fixing the plumbing, the TV's and the WiFi. The one thing that was amazing were the staff. All willing to help, all friendly, and all wanting to make the experience a good one. What they could not obliviously legislate for was Tui's poor management, and letting this ship sale far far to early. The only trip we almost booked was an underground tour of Naples costing £60. Due to cost we decided not to, thinking we'd walk there ourselves, around 20 mins from the boat. Good job we did, it was 10 euros each!!! Total saving over £100!!! Finally there were some "excitable" other guests on board, clearly with some characteristically individual needs. These were not dealt with by the staff appropriately, although they were banned from drinking alcohol after the 4th night... Too late for some...

Ship not ready to sail!!!

Marella Explorer 2 Cruise Review by Russ999

9 people found this helpful
Trip Details
This was our first cruise, and was a disappointment for several reasons.

When we booked, we were sold the "newest" ship in the fleet, we later discovered it had undergone a 9 week refurbishment. My local pub was recently refurbished, and it took 4 times that.

We had 3 "Code Victoria's" meaning that that a serious flood had occurred requiring intimidate attention. We later discovered that this was due to busting pipes, due to the ship standing for several months during its impending sale - its 24 years old.

Blocked toilets were a major problem bringing flooding, and constantly running fans to try and dry them out. One night we dined at Beach Cove, (and experience we had to pay for), only to sit in water that was being washed out of the near by pool and running under the doors. Although an apology was given, even the captain was summoned to inspect, no refund was offered.

We were asked to upgrade our drink package which was £50 for the week, and as a fairly heavy social drinker I thought that good value - and it was! All premium brands, including 12 year old Glenfiddich, all premium cocktails, and they were not shy on pouring measures!! Also worthy of note were the Asian restaurant, and steak restaurant, although neither were in the inclusive package. One thing I did find strange is that without the purchase of the premium drinks package soft drinks were NOT included. Not Coke, water or any other. Even the ice cream by the pool was an extra £1.

By far our worst problem was noise at night. Not noise of other guests, but and "unexplained noise" from somewhere below our cabin, something like a metal door slamming repeatedly. Despite complaining 5 nights out of the 7 it was never resolved, although they did look. And here is another problem - because no OFFICIAL complaint was recorded despite complaining almost every night, when we raised this on checkout there was only a single record of the issue, despite my partner being on first name terms with the night staff having repeatedly raised the issue at 2, 3, and 4am. It finally resulted in a £100 rebate on our account - at least it paid for our drinks package.

The food range was acceptable, but certainly not extensive.

We also had groups of contractors on board (that came for 2 weeks for the refurb and were still on the ship 8 later) fixing the plumbing, the TV's and the WiFi.

The one thing that was amazing were the staff. All willing to help, all friendly, and all wanting to make the experience a good one. What they could not obliviously legislate for was Tui's poor management, and letting this ship sale far far to early.

The only trip we almost booked was an underground tour of Naples costing £60. Due to cost we decided not to, thinking we'd walk there ourselves, around 20 mins from the boat. Good job we did, it was 10 euros each!!! Total saving over £100!!!

Finally there were some "excitable" other guests on board, clearly with some characteristically individual needs. These were not dealt with by the staff appropriately, although they were banned from drinking alcohol after the 4th night... Too late for some...
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Cabin Review

Cabin 4043
By far our worst problem was noise at night. Not noise of other guests, but and "unexplained noise" from somewhere below our cabin, something like a metal door slamming repeatedly. Despite complaining 5 nights out of the 7 it was never resolved, although they did look. And here is another problem - because no OFFICIAL complaint was recorded despite complaining almost every night, when we raised this on checkout there was only a single record of the issue, despite my partner being on first name terms with the night staff having repeatedly raised the issue at 2, 3, and 4am. It finally resulted in a £100 rebate on our account - at least it paid for our drinks package.