• Write a Review
  • Boards
  • Log In
Britannia Cruise Review
5.0 / 5.0
Cruise Critic Editor Rating
961 Reviews

Ship complaints and service

Britannia Cruise Review by Lady kendal Jaggar

8 people found this helpful
Trip Details
  • Sail Date: Apr 2019
  • Destination: the British Isles & Western Europe

I boarded Britannia for its France, Spain and Guernsey highlights.

Embarkation was smooth for all guests, luggage attendants extremely helpful. And check in staff to security personal where to the highest standards.

On boarding Britannia I was greeted by friendly onboard social hostesses, who dealt with enquires in a very pleasant manner.

The overall appearance is a finely and articulate ship with the grandiose it expels.

The room steward kiran was trained to be more of a butler than a steward, one in which I would of expected to see on a Cunard liner. Absolutely excellent service from this young man.

However it was not long Until you could hear the grumbles of passengers. From freezer packs not being delivered at appropriate times for medicine to be administered for a guest who had informed p and o re medical conditions.

I can confirm the ship dealt with this on day of departure. Hopefully to the guest satisfaction. Then there was an issue with the drinks package!! 96 year old female told to pay the fee even though didn’t drink so her son could get his drinks package. I can confirm this was dealt with and he did receive his drinks package and the elderly lady was not charged and training was given.

There was another incident on board on the first formal night when the photographer asked two gentleman, as they set to pose for photographs if they were father and son. One of the gentleman replied “no he is my partner” the photographer then replied who is the man and who is the woman” to many passengers in the queues horror and well as the two upset gentlemen. I can confirm there complaint was dealt with. The received compensation of 100 pounds on board credit alongside a meal in one of the fine dining rooms and the photographer was moved to a different area of the ship. However, they are still seeking more than this as they feel money or restaurants don’t compensate it is more to the fact of training and his attitude towards their sexuality.

Now to bilboa this was pretty horrific as to disembarkation and boarding for disabled passengers coming off deck 6 rather than deck 5. It was far to long for passengers to try and walk and if a dla assessment officer was watching he/she would have been shocked as people who struggle to walk was actually beyond any Disablement entitlement. If a photographer took a photo. However because of this many were left physically exhausted and one passenger falling, injuring her ankle.

Other passengers complained regarding the heating in rooms either being to cold then to hot in the evening.

Then came the niggles and the freedom dining. Personally was pretty horrified at the times you had to wait your buzzer not going off, which I did complain about.

Then the finest champagne not being open correctly and spilling out over the table. Which was reported. Now to your personal order of drinks bill being given and asked to sign before you had your dessert. I can confirm that this was reported and everything was taken extremely serious and action was taken.many passengers were disappointed not docking in Guernsey. This was down to storm Hannah and I back the decision as passengers and staff safety should always come first and the captain did although to the frustration of some. Disembarkation was delayed due to highs winds in the morning again adding to further frustration. This was out of both P and o Cruises control and ground staff. Unfortunately an act of god is beyond anyone’s control. Safety always has to be paramount. I understand people’s views and expectations are all different whether dining, dressing to entertainment. So yes this cruise didn’t meet a lot of expectations however, look carefully at itinerary of your cruise, and dress codes etc , every ship is different but at the same time it’s like a box of chocolates full of different varieties with a glossy coating.

One thing I will say I think I am Amongst the majority that found the captains announcements came across a little condescending “ladies and gentleman boys and girls “ and tatty bye. Not how I expect a captain to address his public. I can confirm that every complaint is taking extremely seriously, and that Britannia staff will do their upmost to sort the situation out. Don’t wait to get home and complain it’s important to address it whilst on board. I would like like to add the bar team in the live lounge were of the highest standard and worked together extremely well. They served immaculately and presented themselves well a proud team supporting Avalon and his Assistant manager, and P and O Cruises. So yes the company needs to keep on top of training to impress the quality of service and fix things as soon as they arise.

Lady kendal Jaggar's Full Rating Summary
Onboard Experience
Enrichment Activities
Value For Money
Public Rooms
Fitness & Recreation
Shore Excursions
Sign Up for Price Drop Alerts
Get tomorrow's price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Cabin I C252

Everything was perfect

Port & Shore Excursion Reviews

Previous ReviewNext Review
Lady kendal Jaggar
2 Reviews Written
10 Helpful Votes
Never Miss a Deal!
Subscribe and Save
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

More P&O Britannia Reviews

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.