Norwegian Epic Review

4.5 / 5.0
4,413 reviews

#EPICFAILURE

Review for the Caribbean Cruise on Norwegian Epic
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Ginter76
6-10 Cruises • Age 40s

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Sail Date: Apr 2019
Cabin: Inside

We were originally booked to go on the Oasis of the Seas the same week, but a crane colliding with the ship ended that and we were desperate to get away so we broke ranks from our friends who were doing an itinerary we've been on a few times already and decided to book the Epic because of the the stops in Tortola and Great Stirrup Cay. Two places we had never been. The other stop was St. Thomas. We were excited to get down to Orlando and get out to sea as it had been a long winter and both of our jobs were ramping up for a busy summer season. What a surprise we were in for. Below is my review that I sent on my survey.

I'm not a cruise newbie by any means. This was my 7th cruise. It was our first time on Norwegian. To be honest something just seemed off from the get go. The Norwegian staff at embarkation in Port Canaveral was rude. The man telling us what counter to go to, actually rolled his eyes at my husband because we stepped too close to spot 23 rather than 22. Everyone was jammed in and there was no where we could go, so we fanned out as the clerk finished with the group in front of us. This man rolled his eyes in disgust and looked at me and said, i told you to go to 22. He was an unpleasant piece of work. ! Next, we walk down to find a place to sit at the port before they started boarding and there were so many seats reserved for "priority" guests, that there was no room for those of us low lifers that were not priority. The woman who wouldn't let us sit in the priority section was completely ignorant and rude.

We've never experienced such a ridiculous boarding of a ship. The staterooms were not ready, everyone was crammed into the Garden Cafe like cattle, with again no where to sit and we were stuck with our carry on bags. The whole process was poorly executed and indicative of what was to be an ongoing theme the entire week. We nicknamed this experience the Epic Failure. Once we got to the rooms, we found the layout utterly disgusting. This is our fault for not researching, but who wants a bathroom area split from the shower and separated by a curtain from the sleeping area? Disgusting. I thought Norwegian was upper crust of the cruise industry. Once I saw this, I doubted that and was only provided more proof as the week went on.

Cabin Review

Inside

Cabin IZ

I put this on us for not researching, but these cabins are LOUSY. I put bids in for upgrades and none of my bids were enough so we stuck with the interior room. Let me tell you, I was already pissed off that embarkation was so ridiculous but to walk in blindly not knowing that the cabins had closets on each side for a toilet and shower about put me over the edge. The rooms are also very very small. The bathroom sink is in your room at the vanity. I just found that completely gross. The only separation you have from where you do your business and where you sleep in a curtain to pull. How often do they take those curtains down and wash them? I'm still grossed out.

Port Reviews

Port Canaveral (Orlando)

Worst port we've ever sailed out of. They need to go to Tampa or San Juan and see how it is done.

Tortola

If you don't book an excursion, not much to do here. It is very lovely and the port area is pretty, but otherwise, not much to do.

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