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We booked a 10 day cruise from Hong Kong to Tokyo for some R&R and see some new Asian sights. Positives The cabin attendants were very courteous and helpful. The room was very clean and refreshed The ship was refurbished and everything is bright and current, yet somehow lacking excitement. Massage (deep tissue) was top rated. Needs Improvement Dining - Good with way too much more focus on quality at the expense of quantity/variety. I swear there’s a conveyor belt from the buffet to all the restaurants. You think you’ll get a choice steak at the Tsar’s restaurant, but it’s the same product as on the buffet. Yes, the desserts at the Tsar’s Palace are the same out of the box junk available on the buffet. Not a decent dessert to be had on board really, but the caramel sauce was delicious. With the exception of the lettuce, all fresh fruits and veggies were consistently of mediocre to good quality. I wouldn’t have eaten a tomato on that ship. Also try the buffet at the very end of the ship - keep walking back from the main buffet. Open air and very relaxing. Internet - Very Pricy but so so so slow. I had a need to log onto a secure website but never could get in as I kept getting timed out. Staff - hard working and try, but I don’t believe they’re empowered to provide customer service. I can say the staff, however, is trained to say they understand, but they can’t really do anything to address the issue. As an example, I had an urgent need to scan a signed document at 11:30 PM one night due to a legal matter. I really tried to explain the urgency of the matter at hand. The front desk advised that the staff don’t have external email accounts and only managers have external service. Again, I explained the urgency of my request and how limited I was 8,000 miles from home. “I understand, and I’m sorry.,” was the response. I asked for the manager, and the front desk was very reluctant to call. So, I gave up, took pictures of the document and sent them to a friend who cleaned them up before submitting them. Hours to send 11 pages. Did I tell you the internet was slow??? Excursion desk - We took every tour available. The tour companies were good. I put in a form to book a tour/transfer to Our hotel in Tokyo. The Excursion Desk called me at 6:30 PM to advise it was sold out and to go to the front desk to book a bus to Tokyo Station. The front desk said they stopped taking reservations for that bus at 4 PM. The excursion desk was somehow reluctant to help me with other options. .

First Time on Norwegian and Likely the Last

Norwegian Jewel Cruise Review by Alawrence1

13 people found this helpful
Trip Details
  • Sail Date: April 2019
  • Destination: Asia
  • Cabin Type: Balcony
We booked a 10 day cruise from Hong Kong to Tokyo for some R&R and see some new Asian sights.

Positives

The cabin attendants were very courteous and helpful. The room was very clean and refreshed

The ship was refurbished and everything is bright and current, yet somehow lacking excitement.

Massage (deep tissue) was top rated.

Needs Improvement

Dining - Good with way too much more focus on quality at the expense of quantity/variety.

I swear there’s a conveyor belt from the buffet to all the restaurants. You think you’ll get a choice steak at the Tsar’s restaurant, but it’s the same product as on the buffet. Yes, the desserts at the Tsar’s Palace are the same out of the box junk available on the buffet. Not a decent dessert to be had on board really, but the caramel sauce was delicious.

With the exception of the lettuce, all fresh fruits and veggies were consistently of mediocre to good quality. I wouldn’t have eaten a tomato on that ship. Also try the buffet at the very end of the ship - keep walking back from the main buffet. Open air and very relaxing.

Internet - Very Pricy but so so so slow. I had a need to log onto a secure website but never could get in as I kept getting timed out.

Staff - hard working and try, but I don’t believe they’re empowered to provide customer service. I can say the staff, however, is trained to say they understand, but they can’t really do anything to address the issue. As an example, I had an urgent need to scan a signed document at 11:30 PM one night due to a legal matter. I really tried to explain the urgency of the matter at hand. The front desk advised that the staff don’t have external email accounts and only managers have external service. Again, I explained the urgency of my request and how limited I was 8,000 miles from home. “I understand, and I’m sorry.,” was the response. I asked for the manager, and the front desk was very reluctant to call. So, I gave up, took pictures of the document and sent them to a friend who cleaned them up before submitting them. Hours to send 11 pages. Did I tell you the internet was slow???

Excursion desk - We took every tour available. The tour companies were good. I put in a form to book a tour/transfer to Our hotel in Tokyo. The Excursion Desk called me at 6:30 PM to advise it was sold out and to go to the front desk to book a bus to Tokyo Station. The front desk said they stopped taking reservations for that bus at 4 PM. The excursion desk was somehow reluctant to help me with other options. .
Alawrence1’s Full Rating Summary
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Cabin Review

Balcony
Cabin BB
Excellent.
Deck 10 Inside Cabins, Balcony Cabins, Suite Cabins