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Silver Cloud Expedition Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
37 Reviews

Great Expedition but Lack of Attention to Detail was a Let Down

Silver Cloud Expedition Cruise Review by TamarindWalk

4 people found this helpful
Trip Details
  • Sail Date: Mar 2019
  • Destination: Trans-Ocean
  • Cabin Type: Midship Veranda Suite

We chose this cruise to continue our exploration of the South Atlantic, having already been on a Seabourn Antarctic cruise the year before. We embarked in Ushuaia, Argentina and had been there the year before. This cruise included a flight from Santiago to Ushuaia as part of the total cruise fare. And this is where things became odd.

We were awakened at 1:30AM in Santiago, Chile, to join the charter flight to Ushuaia that left at around 6 in the morning. We had initially been told by Silversea's agent that because Silversea had chartered the flight, there would really be no issue with baggage. However, when we received our cruise documents, there was a baggage restriction of 50 pounds, per person. That necessitated considerable reorganization of our luggage situation as we had traveled a long way to get to the cruise and had post-cruise safari plans in Africa. The flight left after some delay and we arrived in Ushuaia only to find that we could not go directly to the ship but had to go onto a lunch somewhat out of town. This disappointed us because we were tired and might have preferred to see some of Ushuaia rather than go riding on a bus out of town to a countryside restaurant. Following the luncheon, we returned to the ship at around 2pm and boarded. Oddly enough, though, for all of the effort expended in getting us to Ushuaia very early, the ship did not depart until around 10pm. We feel this issue might have been better handled so as not to drag people out of bed at an unholy hour. We also felt that had we known of the baggage limitation and the hour of departure in advance, we might have made our own flight arrangements from Sao Paulo, our first stop in South America.

Further, once on board, we came to learn that there had been a pre-cruise tour offering to Iguazu Falls. We were disappointed to learn this as we truly would have been interested in seeing the falls, having traveled all the way to South America from East Asia.

On board, we elected to purchase an upgrade to the free internet provided to every passenger on the ship. This proved to be nothing but a waste of money and I would warn anyone against it. The charge was some $350.00 and the upgrade proved to be just as slow as the free service.

The other negative was that we had confusion with a name on the cruise documents. We contacted Silversea's agent about this and he assured us that proper documents were on the way. The head office never managed to send the documents on time and they were not received until we returned home.

One last annoyance was the daily briefing held by the expedition staff. This occurred every evening at 6pm, often after a day of going on 2 excursions. Though attendance was not mandatory, one felt compelled to go as details of the next day's activities were spelled out at that time. Perhaps this could be better managed in future.

As for the positives, they are many. The food on board was excellent. Our cabin, though smaller than balcony cabins on Seabourn and Regent, was comfortable and functional. The staff on board were superb, especially our valet and the room steward. We felt that anything we needed or wanted was somehow found promptly appeared.

The expeditions were excellent and we certainly appreciated the efforts that the expedition staff went through day in and day out - it is no simple matter bringing people safely ashore in isolated places, through sometimes rough surf. And the scenery on shore was spectacular, to say the least. Though two expeditions were done a day and one might have felt tired, they still were worth every minute and any effort.

Shore excursions were fine but perhaps, Silversea might let people know the options available for shore excursions in advance of sailing.

Would I recommend a Silversea Expedition? Definitely. But be aware of the issues I highlighted as attention to them could make for an even better experience.

We did not travel with children and this type of voyage might better be best for people who are mature enough to grasp the significance of what one is experiencing.

Would I go again? Yes! But mindful of the negatives that I mentioned.


TamarindWalk's Full Rating Summary
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Cabin Review

Midship Veranda Suite
Cabin DV 719

Our cabin was nice and very complete. We had an issue with the heating but immediately upon reporting it, the matter was resolved and we were comfortably warm. The cabin was wonderfully maintained and serviced by our butler and cabin steward - something that made all the difference. The space was somewhat less than Deluxe Veranda Suites on other cruise lines, but then one must remember that the Silver Cloud is small to allow for it to carry out expedition cruises.


Port & Shore Excursion Reviews

Ushuaia (Tierra del Fuego)

I had been in Ushuaia prior to this cruise and did a tour of the city. I was rather disappointed that we did not get to at least see some more of the city.

Stanley

I like Stanley and was previously on a tour in this port. This time, I elected to explore the place on my own.

Table Mountain

I rate this tour as only very good because of the planning. We had a huge line to negotiate when we got to the cable car to take us up Table Mountain and then had our visit limited so that we could visit Signal Hill, which really was an unnecessary visit. It would have been better had we been allowed to remain atop Table Mountain for a longer time.

View All 9 Table Mountain Reviews

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TamarindWalk
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