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Norwegian Epic Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
4,228 Reviews

NEVER Again!

Norwegian Epic Cruise Review by irishsurfer41

1 people found this helpful
Trip Details
  • Sail Date: Apr 2019
  • Destination: the Caribbean
  • Cabin Type: Mid-Ship Balcony

This cruise was given to us from a casino, we chose to take this one because the port was convenient to us, and we had never been to the Caribbean. Because both of us got a "free" cruise, we combined the two and upgraded to a balcony cabin.

The ship was extremely crowded. The smoking area and main pool bar, was at the kiddie pool area,

We paid for an all inclusive drink package: did not cover water bottles, but we were given casino drink cards that did, while you were in the casino.

We also paid for 3 specialty dining package: there were no pretravel reservations made for the specialty dining and we just happened on someone making reservations for passengers on the ship, so we stood in line and made those ourselves, with no idea what the different restaurants offered. All of the specialty restaurants we ate at had superb service. The food at the Moderno (Brazilian) was good, but the menu says they offer so much more than they brought around, and they were extremely slow in bringing the selections.

The buffet offered very bland food, unless you had the chefs cook-to-order food, at the stations that offered that, or you ate at the kiddie food stations, that food was always fresh and hot! We met many passengers that only ate hot dogs and macaroni and cheese and french fries that whole cruise...what does that tell you? The buffet shut down at 9pm. The only 24 hour dining option, O'Sheehans, shut down as well, and if you wanted to eat or have a drink in the wee hours, you could choose from the weird sandwiches and pastries they left on the counter, no restaurant service. Room service was also 24 hours, but we didn't want to try and eat in our room, didn't think there was sufficient space.

We ate(not really) at Taste, one of the complimentary main dining rooms one evening. The service was mediocre, the food we ordered was wrong and the steak was purple raw, we walked out of there, without taking one bite. We advised the supervisor, and he made us reservations for a later time, and assured us it would be better, we didn't go back. There were other passengers that complained about the raw steak too.

The entertainment on the pool deck was poor.

We played bingo once, basically to pass time. We paid for our tickets, and when we got in, noticed there were kids in there, the kids were allowed to play, FOR FREE. with their parents, and allowed to win...guess who won?! the kids for the most part won the bingo and the gift prizes, 2 of the 3 kids picked their own parents' tickets for prizes...hmmmm.

That was insulting to the people who paid to play. We didn't play again.

The casino was extremely outdated, as far as the slots that were offered. There were a select few newer games, and those were rarely available. We also witnessed a few jackpots, and seemed to be the same people...another hmmmm. Table games were abundant, but closed seemingly early. There were times when there was not one attendant any where in the casino. I watched a passenger win $1900. on a slot at 7 am, and had to wait for someone to pay him until 9:30 am...needless to say, he was not happy.

The cabin stewards were extremely friendly and helpful. The cabins were clean as far as bathroom and linens, but there were visible hand and fingerprints on the closet doors from who knows how many previous cruisers and I can't imagine what germs lurked there.

The shore time was extremely short, when we did finally get to port. Seemed as though it was very rushed. We were at sea 95% of this 7 Day cruise. We did find it easy to get off and on the ship at the different ports. The shopping was fun and different, if you like that, but a lot of the stores were not handicapped accessible. The last port, which was the ship's private island, was accessible by tender only, so the passengers in wheelchairs were not able to go. Just putting that out here, because we thought that was crappy. My husband was excited to see the waterslide and pools on the island, until he realized that was another ship's island, and our island was the dirt patch on the other side, with lighthouses. You had to pay for chairs to sit on the beach, and all excursions were cancelled at that stop due to weather conditions, and you weren't told that until you got to the island, by tender.

We booked a shore excursion, or so we thought, in Torola, through the interactive tv, which we really wanted. When we didn't receive tickets for it, we enquired at the excursion desk, and were told that we had to sign a release form(which was not mentioned, when we booked), and now it's full. Basically, sorry for your luck. Very disappointing! I guess we are just out that $50. credit.

It was all around an expensive disappointment, even though we were given the cruise from a casino, it was extremely costly and we will never sail Norwegian again, even for free!!! And free is not free!

irishsurfer41's Full Rating Summary
Onboard Experience
Enrichment Activities
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Shore Excursions
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Cabin Review

Mid-Ship Balcony
Cabin BA 11183

The cabin was nice. As far as cleanliness, the bathrooms and linens were clean, but there were visible handprints and fingerprints on the closet and drawers from who knows how many previous cruisers.The balcony furniture could have been more comfortable.

Port & Shore Excursion Reviews

Port Canaveral (Orlando)

There is nothing within walking distance around the ship. Parking was expensive...after being drained by the cruise, and wanting nothing more than to go home, you pay!


Wanted to take excursion, but the booking did not go through. Shopping was fun, if you ike that.

St. Thomas

Time was cut short at this port, not able to explore, was disappointing. There is a Harley Davidson shop there, but only shirts, etc. You can't rent a motorcycle anywhere on the island.

Great Stirrup Cay

Excursions were cancelled due to weather. Was a dirt patch with chairs and light houses. We have better beaches at home. Same food and drinks on island. Only accessible by tender, and not handicap accessible.

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