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The ship its self was modern clean with an impressive stairway and delivered what was expected from this class of ship . We purchased the Aurea package which gave you some extras like free drinks, package massage, my choice dining and free access to deck 18 Dining was the first problem, a high standard was expected from the team as the previous two cruises delivered this but , quality of service and food failed to meet the previous experience resulting in a complaint. The buffet area offered at times a better standard. The buffet area also was at times I felt of a disjointed set up the items did not flow i.e meats/ chesses to accompany a salad where miles apart when common sense would of had them close. Entertainment was of a low standard very repetitive and only started to improve last three days of the cruise The Drinks package wow what a mess , previously the Aurea had a generous drinks package but this has been devalued to €6 but and this was changed in November 2018. Their systems don't know who purchased the cruise prior to November so the system was honoring drinks to the value of € 9 but the staff advised you if you asked only €6. In the next action they would still process drinks to the value of €9 at no extra charge to yourself, what was the point of telling you €6 ? I found some of the front line staff wooden especially on the help desk , like the sketch from little Brittan the computer says no !!! If you used a brain cell you could make life so much easier without the customer having to point out some of the MSC policy's just don't make sense! In a nut shell MSC is growing and polices are changing of which I would hazard a guess non of the management who are implementing the changes have actually experienced the impact of such living on board as a guest. Having cruised with MSC twice before we had a level of service expected and unfortunately this cruise fell short of these.

Frustrating Practices

MSC Preziosa Cruise Review by Tatey14

7 people found this helpful
Trip Details
  • Sail Date: April 2019
  • Destination: Southern Caribbean
  • Cabin Type: Aurea Balcony Stateroom
The ship its self was modern clean with an impressive stairway and delivered what was expected from this class of ship .

We purchased the Aurea package which gave you some extras like free drinks, package massage, my choice dining and free access to deck 18

Dining was the first problem, a high standard was expected from the team as the previous two cruises delivered this but , quality of service and food failed to meet the previous experience resulting in a complaint. The buffet area offered at times a better standard.

The buffet area also was at times I felt of a disjointed set up the items did not flow i.e meats/ chesses to accompany a salad where miles apart when common sense would of had them close.

Entertainment was of a low standard very repetitive and only started to improve last three days of the cruise

The Drinks package wow what a mess , previously the Aurea had a generous drinks package but this has been devalued to €6 but and this was changed in November 2018. Their systems don't know who purchased the cruise prior to November so the system was honoring drinks to the value of € 9 but the staff advised you if you asked only €6. In the next action they would still process drinks to the value of €9 at no extra charge to yourself, what was the point of telling you €6 ?

I found some of the front line staff wooden especially on the help desk , like the sketch from little Brittan the computer says no !!! If you used a brain cell you could make life so much easier without the customer having to point out some of the MSC policy's just don't make sense!

In a nut shell MSC is growing and polices are changing of which I would hazard a guess non of the management who are implementing the changes have actually experienced the impact of such living on board as a guest.

Having cruised with MSC twice before we had a level of service expected and unfortunately this cruise fell short of these.
Tatey14’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Ages 3 to 6
Ages 13 to 15
Service
Onboard Experience
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Cabin Review

Aurea Balcony Stateroom
Cabin B3 13028
I was worried at first of hearing noise from the deck above but it was directly below the Aurea spa, in a fantastic position with no noise what so ever as they where all quite rooms above. The room was close to the lift that accessed all the main levels
Ametista Deck Inside Cabins, Balcony Cabins

Port & Shore Excursion Reviews