We just completed a 7-day cruise aboard the Disney Fantasy, departing April 13th, 2019, and returning April 20th. In short, we saved up for two years for what we believed would be an wonderful and memorable experience, but instead were disappointed by almost every significant aspect of the trip.
The disappointment began almost immediately. After working with the front desk to sign up for a few activities, we sat down for lunch. The dining room was nearly empty at the time, and yet we were placed immediately next to a bussing station where the noise, which included the waitstaff and bussers neglecting their basic responsibilities, was nearly unbearable. And regarding those basic responsibilities, despite the fact that the dining room was nearly empty, our waiter disappeared for 10 to 20 minutes at a time and our lunch (with our two young children) took about two hours.
Our dinner that same night was no better. We were placed in a back corner, again immediately next to a bussing station. And somehow, the service was even worse (Table 115 at the Enchanted Garden, if this helps identify our initial waiters). Our waiters made no effort to interact with us or, more importantly, our children. The busing station was again loud with servers talking and, of course, dishes clanking. And meanwhile, while we were informed that Kids Club personnel would come by our table to grab our children, we never saw them. 30 minutes after they were supposed to come by, we inquired but were told that the Club had already come by. Of course, they had come nowhere near our table. And yet, when we complained to the head waiter, Dan, his response was literally that it was “out of our control.” This response was beyond rude and simply unacceptable. When I finally complained to the front greeting station, someone finally helped us when I recommended calling the kids club. Two young ladies came down to get our children, though once again, I was not impressed by these 2 young ladies— they didn't get down and talk to the kids, they talked amongst themselves and just told the kids to keep up. After dinner we were so upset we went to the front desk and asked for a change in table.