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First let me say we had an AMAZING 14 day cruise through the Panama Canal. Everyone from the baggage handlers to the Captain were warm, inviting and went over and above to ensure our bucket-list cruise was all we imagined it would be and more. NCL corporate on the other hand were HORRIBLE and need additional training and a means to correct actions, which are truly of their making, which affect their employees. I planned for close to a year to ensure my near 80 year old father’s bucket-list cruise through the Panama Canal was everything and more he could have imagined- and it was. I watched countless hours of YT videos on what to pack, what to expect and any precautions which would help us avoid any hiccups during our trip. I called and emailed our personal cruise consultant and Concierge MANY times before our cruise to ask questions and request any items due to my father’s health and to confirm all was done and nothing would missed off or forgotten to avoid any troubles later. I even went to far as to create a daily guide to help us remember what day it was and what the daily activities were to help us commeroate our time together and scoured over our paperwork before and to comply with all NCL required per our cruise documents to ensure our check-in process and our cruise went as smoothly as possible. My parents even paid for the extra travel insurance just to make sure if anything happened prior to or during our trip medically, we would have some peace of mind knowing we had options available to us for added peace of mind. For our cruise we opted for the prepaid gratuities so we made certain EVERYONE who was due money was paid their dues as they are the hardest working people on the seas. You see them in the sunrise breakfasts and the midnight buffets- they must be vampires cause they never seem to sleep from the baggage handlers and dishwashers to the Captain. Lol. My husband and I traveled with my soon to be 80 year old parents to help with baggage and flew literally across the country from Fort Lauderdale to Los Angels in one day. Every step along with way we were there to help with bags from the vehicle to the airport, gate to gate, airport to hotel and hotel to ship. If we were not there this trip of a lifetime would not have been possible. Everyone we met along the way was awesome- a little hectic but what vacations don’t have great stories to tell from memories made after right?? We purchased a two bedroom- two bath suite for our extended cruise and truly had a great vacation. Everyone from the wait staff who waited on us daily, Susi our Concierge and JonJon our butler were exemplary in helping make sure this was the time of our lives and we cannot say enough great things about them- KUDOS to them all. Our issue arose when representatives from each suite were called together to discuss how disembarkation would go and where to meet. It was at this meeting- during the last two sea days of our trip north of Cuba- that Susi let us know our butler was not covered under the gratuities paid which got an audible gasp in the room. Mind you, HOURS of research, emails & phone calls to NCL were made and videos were watched to avoid circumstances such as this from happening. During my research and even during their Shore Excurision presentation they mention at certain ports, “do NOT display obvious signs of wealth.” Which, to be honest, can apply to any street in any town in the US as well so no shade. Our issue is knowing we were told ALL our gratuities were prepaid under our cruise fare by NCL beforehand we all carried cash to tip our baggage handlers, tour guides, bus drivers and a little more if anyone went over and above and deserved a little more appreication than the standard allowed- not extra money which is truly rightly due those who were not covered as we were told by NCL ALL gratuities were already paid. We were absolutely aghast. We went to our room and quickly pooled all our remaining money we had left to give to him. We purposefully didn’t travel with a lot of extra cash as, who carries cash anymore let alone buckets full when everyone cautions you against doing so and being told they were already paid? When we got into the port of Miami, (Saturday) I emailed our personal cruise consultant immediately about what had happened. I was able to speak with her on Monday as she was out of the country as well and she assured me that as we elected to prepay our gratuities our butler, along with everyone else, was covered but to contact Guest Services and let her know of what they said. I just got off the phone with GS, Anthony (i), I believe was his name and he said Butlers were NOT covered by the gratuities we paid and there was nothing that could be done to rectify the matter and it stated in the seven pages of cruise documents he wasn’t covered. I didn’t have the cruise documents in front of me at the time but when I got home later that evening i went straight to them and in fact the butler was NOT mentioned in my cruise documents as I was told it was. This completely taints our entire wonderful vacation because we actually stiffed someone who absolutely positively deserved it the most and earned every last penny of the money during our cruise as we couldn’t be happier. We’re so upset and disappointed with NCL over this, we cannot even begin to properly express them. SHAME ON YOU NCL for doing this to us and well as to your employees. Shame. On. You. You have absolutely taken a wonderful trip of a lifetime and tainted it with a policy that even your own employees do not fully grasp and in turn cheating hard working employees out of hard their earned money without a means to rectify it?? SHAME ON YOU!! We have been looking for our butler on social media to figure out a means to wire them money via PayPal, Venmo etc they are truly due without success. We are just sick over this whole debacle and pray a solution can be found as this has caused us all unnecessary stress as a result. WONDERFUL cruise and staff - - HORRIBLE Corporate office policy!!!

AMAZING Cruise ruined by NCL Corporate - SHAME ON YOU!

Norwegian Star Cruise Review by mikey7110

Trip Details
First let me say we had an AMAZING 14 day cruise through the Panama Canal. Everyone from the baggage handlers to the Captain were warm, inviting and went over and above to ensure our bucket-list cruise was all we imagined it would be and more. NCL corporate on the other hand were HORRIBLE and need additional training and a means to correct actions, which are truly of their making, which affect their employees.

I planned for close to a year to ensure my near 80 year old father’s bucket-list cruise through the Panama Canal was everything and more he could have imagined- and it was. I watched countless hours of YT videos on what to pack, what to expect and any precautions which would help us avoid any hiccups during our trip. I called and emailed our personal cruise consultant and Concierge MANY times before our cruise to ask questions and request any items due to my father’s health and to confirm all was done and nothing would missed off or forgotten to avoid any troubles later. I even went to far as to create a daily guide to help us remember what day it was and what the daily activities were to help us commeroate our time together and scoured over our paperwork before and to comply with all NCL required per our cruise documents to ensure our check-in process and our cruise went as smoothly as possible. My parents even paid for the extra travel insurance just to make sure if anything happened prior to or during our trip medically, we would have some peace of mind knowing we had options available to us for added peace of mind.

For our cruise we opted for the prepaid gratuities so we made certain EVERYONE who was due money was paid their dues as they are the hardest working people on the seas. You see them in the sunrise breakfasts and the midnight buffets- they must be vampires cause they never seem to sleep from the baggage handlers and dishwashers to the Captain. Lol. My husband and I traveled with my soon to be 80 year old parents to help with baggage and flew literally across the country from Fort Lauderdale to Los Angels in one day. Every step along with way we were there to help with bags from the vehicle to the airport, gate to gate, airport to hotel and hotel to ship. If we were not there this trip of a lifetime would not have been possible. Everyone we met along the way was awesome- a little hectic but what vacations don’t have great stories to tell from memories made after right??

We purchased a two bedroom- two bath suite for our extended cruise and truly had a great vacation. Everyone from the wait staff who waited on us daily, Susi our Concierge and JonJon our butler were exemplary in helping make sure this was the time of our lives and we cannot say enough great things about them- KUDOS to them all.

Our issue arose when representatives from each suite were called together to discuss how disembarkation would go and where to meet. It was at this meeting- during the last two sea days of our trip north of Cuba- that Susi let us know our butler was not covered under the gratuities paid which got an audible gasp in the room. Mind you, HOURS of research, emails & phone calls to NCL were made and videos were watched to avoid circumstances such as this from happening. During my research and even during their Shore Excurision presentation they mention at certain ports, “do NOT display obvious signs of wealth.” Which, to be honest, can apply to any street in any town in the US as well so no shade. Our issue is knowing we were told ALL our gratuities were prepaid under our cruise fare by NCL beforehand we all carried cash to tip our baggage handlers, tour guides, bus drivers and a little more if anyone went over and above and deserved a little more appreication than the standard allowed- not extra money which is truly rightly due those who were not covered as we were told by NCL ALL gratuities were already paid. We were absolutely aghast. We went to our room and quickly pooled all our remaining money we had left to give to him. We purposefully didn’t travel with a lot of extra cash as, who carries cash anymore let alone buckets full when everyone cautions you against doing so and being told they were already paid?

When we got into the port of Miami, (Saturday) I emailed our personal cruise consultant immediately about what had happened. I was able to speak with her on Monday as she was out of the country as well and she assured me that as we elected to prepay our gratuities our butler, along with everyone else, was covered but to contact Guest Services and let her know of what they said. I just got off the phone with GS, Anthony (i), I believe was his name and he said Butlers were NOT covered by the gratuities we paid and there was nothing that could be done to rectify the matter and it stated in the seven pages of cruise documents he wasn’t covered. I didn’t have the cruise documents in front of me at the time but when I got home later that evening i went straight to them and in fact the butler was NOT mentioned in my cruise documents as I was told it was.

This completely taints our entire wonderful vacation because we actually stiffed someone who absolutely positively deserved it the most and earned every last penny of the money during our cruise as we couldn’t be happier. We’re so upset and disappointed with NCL over this, we cannot even begin to properly express them. SHAME ON YOU NCL for doing this to us and well as to your employees. Shame. On. You. You have absolutely taken a wonderful trip of a lifetime and tainted it with a policy that even your own employees do not fully grasp and in turn cheating hard working employees out of hard their earned money without a means to rectify it?? SHAME ON YOU!!

We have been looking for our butler on social media to figure out a means to wire them money via PayPal, Venmo etc they are truly due without success. We are just sick over this whole debacle and pray a solution can be found as this has caused us all unnecessary stress as a result.

WONDERFUL cruise and staff - - HORRIBLE Corporate office policy!!!
mikey7110’s Full Rating Summary
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Cabin Review

Family Suite
Cabin SJ 11510
The suite was amazing although the second bedroom is really meant for two minor children vs. two adults. The closet is also meant for hanging small clothes of children as we had to hange clothes sideways as they didn’t seem to fit the way “adult” closets would- if that makes sense. Was an amazing suite and our cabin steward was equally amazing. JonJon our Butler and Susi our Concierge deserve medals for all the extra work they put in making our trip so magical. KUDOS to you all.
Deck 12 Inside Cabins, Suite Cabins

Port & Shore Excursion Reviews