1. Home
  2. Cruise Reviews
  3. Emerald Dawn
We have just returned from a week long cruise on the Emerald Dawn from Amsterdam to Basel. We were very impressed by the level of service and the facilities. All members of staff from cruise director Michael, the hotel manager Albert, entertainment manager Callum to Bali who cleaned our room were friendly, helpful and worked hard to make the cruise special. The ship The ship was clean, light and spacious with a lounge area which was great for meeting with other guests and for entertainment. There was also tea and coffee available at all times. We didn't use the pool but it did look very inviting and often this was a quieter area on the ship. The sun deck was a favourite place and we luckily had the weather to enjoy it. Our cabin We had a panorama balcony cabin on the upper deck which was kept spotless by the housekeeping staff. The bed was very comfortable and the bathroom, although compact as one would expect on a river cruise boat, was more than adequate. Blinds on the window allowed complete privacy - important if you are moored next to another boat which happened on a couple of occasions. We were surprised by how quiet it was at night, even when cruising, and this was maybe the advantage of an upper deck room. There was a good entertainment system with films available. Dining Breakfast was great with a good selection and there was a choice of a light lunch in the lounge or a more comprehensive meal in the Reflections restaurant. In addition there was afternoon tea. Dinner was a busy affair with all guests seated at the same time to make service easier. However service was very good and wine with the meal was plentiful. I have read some reviews about portion sizes but considering all the other meals available we felt they were more than adequate. The quality of food was on the whole good. We received a drinks package as we had booked early and did enjoy being able to have additional drinks with no extra cost. Excursions We particularly enjoyed our tours of Amsterdam, Koblenz and Strasbourg though Cologne was not such an attractive place. Most of the guides were very knowledgeable and entertaining and the pace of walking was comfortable. There was usually a special group for those that wanted a slower walk. The hike in the Black Forest was a lovely way to complete the cruise and we wished it could have been a bit longer. The beauty of this was that if you wanted a quiet day on the ship you could forego the trips. Overview One of the things that made me choose Emerald was that all tips including those for guides, were included in the price which made the trip stress free. Information about each day was presented in a programme delivered to our room the night before. Embarkation, disembarkation, trips, and events were all well organised and ran smoothly - no mean feat when dealing with nearly 180 passengers. We had a wonderful time and will certainly be considering Emerald for our next cruise.

Wonderful service

Emerald Dawn Cruise Review by KittenWoman

4 people found this helpful
Trip Details
We have just returned from a week long cruise on the Emerald Dawn from Amsterdam to Basel. We were very impressed by the level of service and the facilities. All members of staff from cruise director Michael, the hotel manager Albert, entertainment manager Callum to Bali who cleaned our room were friendly, helpful and worked hard to make the cruise special.

The ship

The ship was clean, light and spacious with a lounge area which was great for meeting with other guests and for entertainment. There was also tea and coffee available at all times. We didn't use the pool but it did look very inviting and often this was a quieter area on the ship. The sun deck was a favourite place and we luckily had the weather to enjoy it.

Our cabin

We had a panorama balcony cabin on the upper deck which was kept spotless by the housekeeping staff. The bed was very comfortable and the bathroom, although compact as one would expect on a river cruise boat, was more than adequate. Blinds on the window allowed complete privacy - important if you are moored next to another boat which happened on a couple of occasions. We were surprised by how quiet it was at night, even when cruising, and this was maybe the advantage of an upper deck room. There was a good entertainment system with films available.

Dining

Breakfast was great with a good selection and there was a choice of a light lunch in the lounge or a more comprehensive meal in the Reflections restaurant. In addition there was afternoon tea. Dinner was a busy affair with all guests seated at the same time to make service easier. However service was very good and wine with the meal was plentiful. I have read some reviews about portion sizes but considering all the other meals available we felt they were more than adequate. The quality of food was on the whole good.

We received a drinks package as we had booked early and did enjoy being able to have additional drinks with no extra cost.

Excursions

We particularly enjoyed our tours of Amsterdam, Koblenz and Strasbourg though Cologne was not such an attractive place. Most of the guides were very knowledgeable and entertaining and the pace of walking was comfortable. There was usually a special group for those that wanted a slower walk. The hike in the Black Forest was a lovely way to complete the cruise and we wished it could have been a bit longer. The beauty of this was that if you wanted a quiet day on the ship you could forego the trips.

Overview

One of the things that made me choose Emerald was that all tips including those for guides, were included in the price which made the trip stress free. Information about each day was presented in a programme delivered to our room the night before. Embarkation, disembarkation, trips, and events were all well organised and ran smoothly - no mean feat when dealing with nearly 180 passengers. We had a wonderful time and will certainly be considering Emerald for our next cruise.
KittenWoman’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Onboard Experience
Free Price Drop Alerts
Get Emerald Dawn price drops
250,000+ people have entered their email

Port & Shore Excursion Reviews