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Viking Orion Cruise Review
5.0 / 5.0
Cruise Critic Editor Rating
406 Reviews

Not up to Par

Viking Orion Cruise Review by Jonh34446

7 people found this helpful
Trip Details
  • Sail Date: Oct 2018
  • Destination: Asia

This was our third Viking experience, previously a 15 day river and 15 day ocean.

I guess I should start out by saying the the Viking ships are beautiful, well laid out it never feels congested. The cabin attendants are first class and the dining is excellent. Entertainment is limited but, we already new that. The singers and dancers on board did a very good job with what they were given. The cruises director and staff seemed to only work about half the time. Compared with our previous Viking cruise, the entertainment was almost non-existent. The guest services group ranged from very good to just another body filling up space.

My wife and I flew into Hong Kong from LA two days early. it was a tough 15 HR flight and my wife experienced some issues. The Viking host at our hotel was very helpful but, it was evident that many staffers were not adequately trained to Viking standards. This would turn out to to be the overriding theme for the rest of our trip.

Transportation to the Orion was uneventful and embarkation was smooth. Our luggage was delivered to our cabin within a half hour followed by the attendants.

We enjoyed the ship for two days but upon arriving in Xiamen my wife was still not feeling well so we visited the medical center. Before I proceed, I just want to say that the doctor and med staff were caring, thorough and extremely professional.

They had a doctor and two nurses with quite a lot of equipment. After much testing the doctor decided to send her to the hospital for further tests. We were advised to take it easy for the rest of the cruise. We cancelled our post cruise extension and were advised that we would need to file a claim with the trip insurance company(we are still working on that).

Three days before disembarkation, we received the details for our four day extension for the first time(the one that we cancelled). It included baggage restrictions...we had four bags and each one was over sized according to their list. We also had medical equipment which was not allowed. For the morning flight returning to Beijing we had to leave our hotel in the early am. Bus rides and planes made up most of the time during the four day trip.

The day before our final port my wife was feeling worse. We went to the med center and they kept her over night. The next morning she was transported to the hospital in Tianjin where she stayed for five days before flying back home.

The reason for this long story is that the cruise had many high points and of course many lows.

In the future, I would definitely travel with Viking again. I will always find out who the cruise director is before booking, and will not travel with this one. I will purchase travel insurance on my own and not use TripMate. If traveling to Asia I will fly, train, drive, book hotels on my own and hire my own guides. It is difficult to separate our personal problems with our feelings about THIS Viking cruise.

Jonh34446's Full Rating Summary
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Cabin Review

Cabin PS1 8010

Wonderful cabin with all the amenities the you would expect on a Viking Ship.

Port & Shore Excursion Reviews

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