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Explorer of the Seas Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
2,092 Reviews

Extremely disappointing; in fact, dreadful

Explorer of the Seas Cruise Review by fionaweston3

6 people found this helpful
Trip Details
  • Sail Date: Mar 2019
  • Destination: Australia & New Zealand

This was our first time cruising with Royal Caribbean and it will be our last. On a number of occasions we raised our concerns with the management of the ship. Concerns raised include stains on towels ( which looked like blood on one occasion and mascara on another) on the first occasion I rang the Hotel director, whose number was in the cabin, re the towel issue to be informed that someone would be down with clean towels , ( I am still waiting) and the to be asked how I got his number, the card din the cabin disappeared that evening. The next night we had the issue of what looked like mascara stains, this time I went to the guest services desk. The towels were replace and we had a visit from the deck supervisor.

On the first sea day between Sydney and Brisbane, when the weather was poor. There is insufficient break away areas for the number of passengers that were on the ship. The promenade area was parked like sardines and some bright spark then decided to run the morning Zumba class in that area.

We were on My Time dining, for the first seven days of the cruise, all 4 of us thought the food was poor and the service was shoddy. After the mid cruise questionnaire, where we raised the issue of service, quality of food, things did improve drastically. There appears to be a significant number of middle managers/supervisors standing around in the dining room doing little while the waiters and assistant waiters are running around

Unfortunately due to the swell two ports, that were tender ports were missed. But the at Darwin, you had to be a mountain climber to get on and off the ship due to the extreme angle of the gang ways. I requested to see the health and safety officer plus a copy of the risk assessments for the gang planks at Darwin in at least 4 occasions, I have still not received anything despite being informed by 4 staff that someone will be in touch and it being logged - still waiting!

The cabin was good, for an accessible cabin but it was showing its age. Bed linen was rather thin.

Entertainment- the dancers/singers were good and delivered 3 strong performances as did the ice skaters. We didn’t attend the other shows. We thought the range of activities on offer through the sea days were weak.

Given our experience on this ship, with a management team who on the face of it, say yes but then totally ignore passengers comments. We will never cruise Royal Caribbean again

fionaweston3's Full Rating Summary
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Cabin Review

Cabin Accessible 2624

Cabin was large with sufficient room to store a mobility scooter. The bathroom/ wet room was good

Port & Shore Excursion Reviews

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