Norwegian Gem Cruise Review by howells
- Sail Date: January 2019
- Destination: Panama Canal & Central America
- Cabin Type: Balcony
It was a real shame that the pool deck was a disappointment. First of all, they were scraping and painting above one pool and small flecks of paint were floating in the water?!! No effort was made to screen off the maintenance, which was above the grill and the pool! I did not swim in that pool after seeing the paint flakes floating in it. But, both pool were unheated?! According to the life guard, the pools were replaced with sea water every night?! This was to keep them clean?! They were consequently freezing even in very hot weather. Unacceptable. Also people would reserve loungers by placing items on them and then walk away. The pool deck staff did nothing about this and on at sea days it was hard to find a spot to sit in the sun and then take a quick shower as the pools were really too cold. In frustration one day I complained to one of the guys on deck and he went around and collected a few towels but basically did nothing to help me. We often went up top away from the pool to sit away from the very loud group with a terrible female lead singer who sang everything flat.
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