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We chose this cruise because of the canal transit and that did not disappoint. Get a balcony state room as you get a real experience from the balcony of the locks and transit. We ate at all the specialty restaurants as we had the package. They were all very good with excellent service. The entertainment was top notch, with great Broadway style shows and funny comics. It was a real shame that the pool deck was a disappointment. First of all, they were scraping and painting above one pool and small flecks of paint were floating in the water?!! No effort was made to screen off the maintenance, which was above the grill and the pool! I did not swim in that pool after seeing the paint flakes floating in it. But, both pool were unheated?! According to the life guard, the pools were replaced with sea water every night?! This was to keep them clean?! They were consequently freezing even in very hot weather. Unacceptable. Also people would reserve loungers by placing items on them and then walk away. The pool deck staff did nothing about this and on at sea days it was hard to find a spot to sit in the sun and then take a quick shower as the pools were really too cold. In frustration one day I complained to one of the guys on deck and he went around and collected a few towels but basically did nothing to help me. We often went up top away from the pool to sit away from the very loud group with a terrible female lead singer who sang everything flat.

Good Food, Great Entertainment, Disappointing Pool and Pool Deck

Norwegian Gem Cruise Review by howells

Trip Details
We chose this cruise because of the canal transit and that did not disappoint. Get a balcony state room as you get a real experience from the balcony of the locks and transit. We ate at all the specialty restaurants as we had the package. They were all very good with excellent service. The entertainment was top notch, with great Broadway style shows and funny comics.

It was a real shame that the pool deck was a disappointment. First of all, they were scraping and painting above one pool and small flecks of paint were floating in the water?!! No effort was made to screen off the maintenance, which was above the grill and the pool! I did not swim in that pool after seeing the paint flakes floating in it. But, both pool were unheated?! According to the life guard, the pools were replaced with sea water every night?! This was to keep them clean?! They were consequently freezing even in very hot weather. Unacceptable. Also people would reserve loungers by placing items on them and then walk away. The pool deck staff did nothing about this and on at sea days it was hard to find a spot to sit in the sun and then take a quick shower as the pools were really too cold. In frustration one day I complained to one of the guys on deck and he went around and collected a few towels but basically did nothing to help me. We often went up top away from the pool to sit away from the very loud group with a terrible female lead singer who sang everything flat.
howells’s Full Rating Summary
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Cabin Review

Balcony
Cabin BD 1160
It was a comfortable bed and the room attendant did a terrific job of cleaning every day. The furnishings were a little tired. Marks on the carpet. Weird new tap in the bathroom that was far too big for the sink. I loved the bath tub in the washroom.
Deck 8 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins