The car drop off takes 40 mins waiting in the car, this is a poor parking system, we were told it is a holding pattern so not to block gate entrance, but no other dock in Southampton does it this way and the fast drop off at other terminals works fine. Maybe we arrived at the worst time @14:10, but the tickets told us to arrive for 14:30 and no more than half an hour before.
Embarkation was busy but flowing and fast track good for people with limited walking. There were rather a large number of guests waiting in the assistance area and the process seemed slow, so even though my wife and I use sticks and usually use this service we continued through the lounge.
The TV is missing on board spend, which you have to go to reception and ask to be printed out, which is a waste of paper. The tv channels are very limited, however the destination videos are very interesting and worthwhile. The tv lost all channels on at least one occasion that I can confirm (around 17:00 onwards on Sunday the 14th of April) and I think on another occasion earlier in the cruise. Also lost signal temporarily a number of times.
The room steward is very friendly and remembers names (Ratheesh), he looks after us very well. Other staff outside generally do not say good morning (some do)? Though restaurant staff are pretty good. This improved the longer the cruise went on and by the end most said good morning, when on my walks around deck.
The bed is very comfortable and cabin E520 is quiet and nicely furnished. It does need small lights by each bedside for getting up in night/reading. Guests leave bathroom light on and door ajar with coat hanger so some light available, this wastes electricity. The balcony is small at around 1 metre in depth, this seems smaller than other ships we have been on and with the chairs and tables minimal room to squeeze by, especially if you have limited mobility.
The shower is excellent and spacious, the bathroom is well laid out but not large, I can see where some guests would think the layout is not ideal, especially larger people. The non slip floor in the bathroom is excellent.