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We chose this for the itinerary and frankly, while we enjoyed the itinerary, NCL did everything they could to make us work at enjoying it.The difference in staff, US flagged vs international, dramatic - while very friendly and open, work ethic just wasn't there - housekeeping, bar staff, restaurant staff, customer service, and especially shore excursions. My basis for comparison, while i have been on over 40 cruises, was a cruise on The NCL pearl just 3 weeks prior, so memory of expectations wasn't distorted by time. as a Platinum member, had to request and fight for what the fall over themselves promising you to get you n board. Whole experience has really soured me on NCL going forward. In addition, the cancelled a scheduled stop in Kona, "technical issues" and rather than extend Hilo, we went to our next port a day early, with no offerings of shore excusrions or anything to do, with a docking a good mile from anything, for a port we were already going to be in for 2 days anyway - now 3.

Difference in Staff

Pride of America Cruise Review by bobIss

3 people found this helpful
Trip Details
  • Sail Date: April 2019
  • Destination: Hawaii
  • Cabin Type: Balcony
We chose this for the itinerary and frankly, while we enjoyed the itinerary, NCL did everything they could to make us work at enjoying it.The difference in staff, US flagged vs international, dramatic - while very friendly and open, work ethic just wasn't there - housekeeping, bar staff, restaurant staff, customer service, and especially shore excursions.

My basis for comparison, while i have been on over 40 cruises, was a cruise on The NCL pearl just 3 weeks prior, so memory of expectations wasn't distorted by time.

as a Platinum member, had to request and fight for what the fall over themselves promising you to get you n board. Whole experience has really soured me on NCL going forward.

In addition, the cancelled a scheduled stop in Kona, "technical issues" and rather than extend Hilo, we went to our next port a day early, with no offerings of shore excusrions or anything to do, with a docking a good mile from anything, for a port we were already going to be in for 2 days anyway - now 3.
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