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This was our first time cruising with Norwegian and it was a disaster. We decided to go on the Dawn the day after our wedding so we booked a suite and brought 38 of our friends and family on board. When we entered the terminal, we were brought back to the priority boarding area since we had a suite. When we entered, we were offered refreshments but were never told about any of the VIP perks to being in a suite. When the gentlemen gathered the group to take us to our room, he was walking 20 feet ahead of us and didn't show us around the ship or offer any suggestions. The next day, we had booked a couples massage since one of our friends bought us a gift card to the spa. When we showed up to the spa, they placed us in the relaxing area and didn't come in for over 20 minutes. Then when someone did show up, they indicated they didn't have the couples room available and that they had to split us up. My husband decided to go in but I wanted to reschedule for another day. I was so disappointed that we didn't get to experience it together....I mean it is part of our honeymoon! Also, when we booked our cruise they gave us a credit for an offshore excursion so we booked the catamaran with our group and they cancelled the morning of so it was to late to try to book anything else with our group and I guess the credit was wasted since we didn't use it. As the cruise continued, we noticed the staff wasn't friendly and we had no idea that we could have taken advantage of VIP seating for all their entertainment shows, VIP breakfast and lunches and the list goes on. When I made the complaint to guest relations, they indicated there were letters in our suite indicating these benefits but we were so busy with our 38 guests on board that we didn't have time to sit and read all the letters. This should have been discussed in our pre-board meeting. Other issues include backed up toilets, a piece of small plastic found in my husband's BLT, gluten items sent up to the suite when I requested weeks prior to the cruise gluten free items. All the food they sent up the first two days ended up in the trash. I was so very disappointed with this cruise and will never take the chance to cruise with them again. We have gone on a few Royal Caribbean cruises and the service and attention to detail is A PLUS. And the saddest thing of all is this was our wedding cruise and it was the most frustrating vacation we have ever had. Won't be sailing with them again.

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Norwegian Dawn Cruise Review by klambert1978

4 people found this helpful
Trip Details
This was our first time cruising with Norwegian and it was a disaster. We decided to go on the Dawn the day after our wedding so we booked a suite and brought 38 of our friends and family on board. When we entered the terminal, we were brought back to the priority boarding area since we had a suite. When we entered, we were offered refreshments but were never told about any of the VIP perks to being in a suite. When the gentlemen gathered the group to take us to our room, he was walking 20 feet ahead of us and didn't show us around the ship or offer any suggestions. The next day, we had booked a couples massage since one of our friends bought us a gift card to the spa. When we showed up to the spa, they placed us in the relaxing area and didn't come in for over 20 minutes. Then when someone did show up, they indicated they didn't have the couples room available and that they had to split us up. My husband decided to go in but I wanted to reschedule for another day. I was so disappointed that we didn't get to experience it together....I mean it is part of our honeymoon! Also, when we booked our cruise they gave us a credit for an offshore excursion so we booked the catamaran with our group and they cancelled the morning of so it was to late to try to book anything else with our group and I guess the credit was wasted since we didn't use it. As the cruise continued, we noticed the staff wasn't friendly and we had no idea that we could have taken advantage of VIP seating for all their entertainment shows, VIP breakfast and lunches and the list goes on. When I made the complaint to guest relations, they indicated there were letters in our suite indicating these benefits but we were so busy with our 38 guests on board that we didn't have time to sit and read all the letters. This should have been discussed in our pre-board meeting. Other issues include backed up toilets, a piece of small plastic found in my husband's BLT, gluten items sent up to the suite when I requested weeks prior to the cruise gluten free items. All the food they sent up the first two days ended up in the trash. I was so very disappointed with this cruise and will never take the chance to cruise with them again. We have gone on a few Royal Caribbean cruises and the service and attention to detail is A PLUS. And the saddest thing of all is this was our wedding cruise and it was the most frustrating vacation we have ever had. Won't be sailing with them again.
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Cabin Review

Family Suite
Cabin SJ 12516
Very nice use of space. Great shower pressure and loved the double sinks.
Deck 12 Inside Cabins, Suite Cabins