Carnival Magic Cruise Review by ro do
- Sail Date: April 2019
- Destination: Eastern Caribbean
- Cabin Type: Spa Balcony
the cabin was ok, our room steward was friendly and kept our room clean, however he did not do anything to our balcony which was consistently dirty. i had to wipe out chair before i could sit. the bathroom had a persistent sewer smell and the flooring had soft spots that felt like if i stepped on it wrong my foot would go through the floor. there was adequate storage space.
the spa was wonderful. i had several massages and enjoyed the steam room and the Thalassotherapy Pool were great. i took advantage of the facilities almost every day of my seven day cruise.
dining was ok. the lines were atrocious. on our very first day we tried the seafood shack and they were out of lobster rolls and crab cakes. how is that even possible? running out of food on the first day. it took forever to get served and to find a clean table. meals in the dining room were good. guy's burgers were great and were our go-to when lines were long at the buffet. guy's barbeque place was good too, just needed longer operating hours.
service overall (drink servers, table cleaners, etc.) was slow. it usually took 30 minutes or so to get a drink and for a table to be cleared.
embarkation was terrible...we stood in line for over 2 hours before we proceeded through the security area then had to wait another hour for wheelchair service. when we reached our room it was ready and keys were available in the box.
disembarkation was beyond horrible. after reaching the luggage carousel it took almost three hours for our luggage to arrive. carnival staff could not tell me why there was such a delay and seemed not to care that patrons were getting angry and the area was over-crowded.
lastly the next cruisers were delayed because of our disembarkation issues. news agencies were notified and carnival implied that our group was at fault for the delay. i am personally insulted by the implication. furthermore, the waiting cruisers were offered compensation for their delay in embarkation. why we were not offered compensation as we endured the same type of delay? if these delays are consistent each time this ship sails then carnival needs to review their current procedures and implement changes so that cruisers can board the ship at their appointed time.
would i go again? on the carnival magic? absolutely not!!! on another newer carnival ship, possibly...but not any time soon!!
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