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Recently returned from a 2 week cruise for which I paid in excess of $13000 (excluding air fare) The Good Our Neptune Suite Our suite attendants The Neptune Lounge Club Orange Complimentary Laundry The Bad The fact that other than water/tea and coffee/cranberry no other complimentary beverage in the lounge Lack of shade on decks HAL too keen to charge extra for everything Tender loading took too long 40 minutes (especially when using the locals) for a 5 minute ride Private Island facilities too cramped and no shade Lines formed at the Lido at lunch time due to insufficient staff numbers The Ugly There is a dress code applied in the main dining room - in particular no shorts We went to Tamarind and Canaletto twice. On every occasion there were people wearing shorts. I find this offensive especially as one has to pay a premium to attend these establishments and their website classifies these as "Fine Dining" I discussed this with the Hotel Manager Errol who agreed with me. However it just endorses how keen HAL is to make the "extra buck" I expressed dissatisfaction with the dress code policy on the ship for which I requested a refund of $210 only to be offered $100 on board credit on a future cruise This I refused and then requested that they make a charitable donation instead which was also snubbed. Overall the ship is lovely but these little things require refining

Dress Code not enforced

Nieuw Statendam Cruise Review by Lindenmj

3 people found this helpful
Trip Details
  • Sail Date: March 2019
  • Destination: Eastern Caribbean
  • Cabin Type: Neptune Suite with Verandah
Recently returned from a 2 week cruise for which I paid in excess of $13000 (excluding air fare)


The Good

Our Neptune Suite

Our suite attendants

The Neptune Lounge

Club Orange

Complimentary Laundry

The Bad

The fact that other than water/tea and coffee/cranberry no other complimentary beverage in the lounge

Lack of shade on decks

HAL too keen to charge extra for everything

Tender loading took too long 40 minutes (especially when using the locals) for a 5 minute ride

Private Island facilities too cramped and no shade

Lines formed at the Lido at lunch time due to insufficient staff numbers

The Ugly

There is a dress code applied in the main dining room - in particular no shorts

We went to Tamarind and Canaletto twice. On every occasion there were people wearing shorts.

I find this offensive especially as one has to pay a premium to attend these establishments and their website classifies these as "Fine Dining"

I discussed this with the Hotel Manager Errol who agreed with me. However it just endorses how keen HAL is to make the "extra buck"

I expressed dissatisfaction with the dress code policy on the ship for which I requested a refund of $210 only to be offered $100 on board credit on a future cruise

This I refused and then requested that they make a charitable donation instead which was also snubbed.

Overall the ship is lovely but these little things require refining
Lindenmj’s Full Rating Summary
Value For Money
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Cabin Review

Neptune Suite with Verandah
Cabin SA
Terrific cabin with superb bathroom
Schubert Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins