When we booked last year we didn't know it would be an EXC cruise. We thought we'd give the new product a go but it seems to be a cost cutting venture. We went to the major ports of Noumea, Port Vila and Auckland on sundays when everything is closed and the other days to beaches where it didn't matter. The cruise hopped around with no order or reason to be in these ports on sunday....maybe cheaper docking charges? Entertainment was very poor with nothing organised for sea days other than lectures on photo, computers and upcoming ports given with no enthusiasm. The were lots of BBC wildlife documentaries on both the main stage and on the Tv in cabin. We have yet to find what the cruise director KK did other than make introductions on stage. Entertainers were " more classical than fun" and their appearance times were hard to fit in with dinner in the dining room. There were no fun activities and you felt you were in an old folks home although they have more organised for them! Everything was dead after 11pm. Food was plentiful but tasteless. One night after a drinks get together at 7 and then going to the show until 8.45 we found the restaurants were closed and we were told to order room service to get anything. The Explorations coffee shop closed at 9pm and you could only get tea or coffee from the Lido if you were lucky enough to find some milk. The whole cruise lacked atmosphere, not what you want on a long awaited holiday! The ship is old but spotlessly clean. The cabins are large and well equipped. The crew are amazing, always helpful and smiling. They made the trip worthwhile! The ports visited were Ok but as I said some would have been more enjoyable if they were open. The beaches and snorkeling were wonderful. HAL excursions were over priced and much cheaper and better bought on shore run by the locals. Come on Holland America pick up your game and give us back what we came to expect from you. There were a lot of us complaining about this voyage and we hope all cruises will not become EXC. We will be watching as we have booked South America and Antartica for next year and if it's an EXC we will be cancelling.

EXC not what we thought it would be

Maasdam Cruise Review by linnibelle

4 people found this helpful
Trip Details
When we booked last year we didn't know it would be an EXC cruise. We thought we'd give the new product a go but it seems to be a cost cutting venture. We went to the major ports of Noumea, Port Vila and Auckland on sundays when everything is closed and the other days to beaches where it didn't matter. The cruise hopped around with no order or reason to be in these ports on sunday....maybe cheaper docking charges?

Entertainment was very poor with nothing organised for sea days other than lectures on photo, computers and upcoming ports given with no enthusiasm. The were lots of BBC wildlife documentaries on both the main stage and on the Tv in cabin. We have yet to find what the cruise director KK did other than make introductions on stage. Entertainers were " more classical than fun" and their appearance times were hard to fit in with dinner in the dining room. There were no fun activities and you felt you were in an old folks home although they have more organised for them! Everything was dead after 11pm.

Food was plentiful but tasteless. One night after a drinks get together at 7 and then going to the show until 8.45 we found the restaurants were closed and we were told to order room service to get anything. The Explorations coffee shop closed at 9pm and you could only get tea or coffee from the Lido if you were lucky enough to find some milk.

The whole cruise lacked atmosphere, not what you want on a long awaited holiday!

The ship is old but spotlessly clean. The cabins are large and well equipped. The crew are amazing, always helpful and smiling. They made the trip worthwhile!

The ports visited were Ok but as I said some would have been more enjoyable if they were open. The beaches and snorkeling were wonderful.

HAL excursions were over priced and much cheaper and better bought on shore run by the locals.

Come on Holland America pick up your game and give us back what we came to expect from you. There were a lot of us complaining about this voyage and we hope all cruises will not become EXC. We will be watching as we have booked South America and Antartica for next year and if it's an EXC we will be cancelling.
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Cabin Review

Vista Suite with Verandah
Cabin A 192
Large balcony cabin on deck 9. Handy to stairs and lifts. Comfortable bed with good linen. 3 seater leather lounge, fridge, binoculars, gowns, beach towels,umbrella, wine glasses, fresh flowers and a large balcony with deck lounges and table.
Verandah Deck Inside Cabins, Outside Cabins, Balcony Cabins