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We are experienced cruisers (12 +), second time with Celebrity. We selected this itinerary for the Pacific San Diego to Vancouver route. My brother & his wife traveling with us, first time on Celebrity. Concierge cabins 2138 & 2140 on deck 12. We picked these so that we could have a combined balcony which worked great the first day. Until the trouble started with the excessive noise above us from the oceanview café - intolerable. Requested a move for both cabins. We are elite members (celebrity), diamond (RCCL). We were moved to a down graded cabin, we should have been upgraded. Moved to a far forward lower cabin away from our family & we had to ask for everything promised to concierge class. Concierge totally dropped the ball & when we complained to him personally, he was very defensive. Finally offered us $200 toward future cruise - big deal - not. Concierge class is a joke, a few amenities thrown on a standard balcony cabin, not worth the money. Canopes every day were no better than seagull food, which we did throw to them. We were embarrassed because we convinced our family to try celebrity for the first time. They usually sail Princess. Food is very average. Again these cruise lines are pushing you to use specialty dining. Big mistake. The shows were very boring and disappointing. Cruise director Alexandro was the only highlight. The ship is beautiful, the crew very pleasant, the captain very accessible. The embarkation process in San Diego was very disorganized. Shore excursion staff very good. The eclipse was the most rocky ship that we had every been on (12 cruises on other ships). The pacific was very rough so that could account for it, or maybe an unstable ship, not sure which or both. Celebrity makes big distinction in price & amenities for suites vs. all others. We did book a future cruise to take advantage of the offers but may cancel it. Biggest highlight - beautiful ship. Biggest disappointments - Cabin 2138 & 2140. C2 Concierge. Lack of respect for Elite class member & moved us to a down graded cabin.

Ship beautiful, bad concierge cabins had to move, bad concierge, food average

Celebrity Eclipse Cruise Review by oakley1129

2 people found this helpful
Trip Details
  • Sail Date: April 2019
  • Destination: Pacific Coastal
  • Cabin Type: Concierge Class
We are experienced cruisers (12 +), second time with Celebrity. We selected this itinerary for the Pacific San Diego to Vancouver route. My brother & his wife traveling with us, first time on Celebrity. Concierge cabins 2138 & 2140 on deck 12. We picked these so that we could have a combined balcony which worked great the first day. Until the trouble started with the excessive noise above us from the oceanview café - intolerable. Requested a move for both cabins. We are elite members (celebrity), diamond (RCCL). We were moved to a down graded cabin, we should have been upgraded. Moved to a far forward lower cabin away from our family & we had to ask for everything promised to concierge class. Concierge totally dropped the ball & when we complained to him personally, he was very defensive. Finally offered us $200 toward future cruise - big deal - not. Concierge class is a joke, a few amenities thrown on a standard balcony cabin, not worth the money. Canopes every day were no better than seagull food, which we did throw to them. We were embarrassed because we convinced our family to try celebrity for the first time. They usually sail Princess.

Food is very average. Again these cruise lines are pushing you to use specialty dining. Big mistake. The shows were very boring and disappointing. Cruise director Alexandro was the only highlight.

The ship is beautiful, the crew very pleasant, the captain very accessible. The embarkation process in San Diego was very disorganized.

Shore excursion staff very good.

The eclipse was the most rocky ship that we had every been on (12 cruises on other ships). The pacific was very rough so that could account for it, or maybe an unstable ship, not sure which or both.

Celebrity makes big distinction in price & amenities for suites vs. all others.

We did book a future cruise to take advantage of the offers but may cancel it.

Biggest highlight - beautiful ship.

Biggest disappointments - Cabin 2138 & 2140. C2 Concierge. Lack of respect for Elite class member & moved us to a down graded cabin.
oakley1129’s Full Rating Summary
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Cabin Review

Concierge Class
Cabin C2 2138 & 2140
Do not choose these cabins. The rolling carts above in the oceanview cafe will keep you up all night and do not stop during the day. Our family had to be moved from these two cabins for the excessive noise.
Resort Deck Balcony Cabins, Suite Cabins

Port & Shore Excursion Reviews