After working on the Celebrity Zenith 2004-2005, possibly I'm being too critical? This was my first cruise as a passenger and 2005 was a long time ago, but I wouldn't think that service would be so bad on this cruise. It seemed like many of the crew were crabby all the time if not downright rude. I prepaid my gratuity and the only person who deserved it was my room steward plus, we gave him an extra $100. I didn't understand that I could get some of that money refunded by going to Guest Services. Also, I don't drink much and didn't get any drink or dinner packages and didn't understand that I could book a room that had some of these perks. I also didn't know that every single time you ordered a drink, a coffee, anything there was a 20% gratuity automatically added to the price. Big shock.

Also, who knew how dumb I could be booking my first cruise by myself through the agent, but I didn't ask enough questions.

The food was good. I paid to go to Cagney's and the food was excellent. The food in the buffet got real old after a while. It seemed that every restaurant or bar we went to we were ignored and sat for a long time before someone came to the table even when it wasn't busy. Read more